The Issues tab provides a centralized hub for identifying and tracking errors in your bot's interactions with users. It highlights persistent and repeatable issues, like errors thrown while your bot is trying to execute custom code or make API calls, but it doesn’t diagnose problems with user satisfaction or conversation resolution.

Issues in this tab are grouped by error type. Inspecting a specific issue reveals detailed information including the payload, user and conversation IDs, and the channel or integration where the error happened.

The Issues tab is separate from logs and events because it focuses on recurring errors. It’s also linked with your Events and Conversations tabs, so you can keep track of which conversations and users might be affected by a given error.

A really good practice is to stay on top of the issues raised in this tab, to make sure your bot is performing smoothly in all of its interactions.