The Events tab lets you inspect and filter events based on specific criteria. You can filter by event type, conversation ID, user ID, or message ID. Each event has a type and a status, so you can keep track of which events are being processed correctly and which might be failing.

Events are key triggers that your bot recognizes and responds to during conversations. They represent everything happening within the bot, from user messages and bot replies to system-level occurrences. Understanding and managing events is really important for monitoring your bot’s behavior and troubleshooting issues.

Events include things like

• conversationStarted, which marks the start of a new conversation.
• message_created, triggered by a new user message.
• webhook:event, triggered by webhook events.

Events are linked to Conversations, so you can navigate between the two tabs. For example, if a specific Event is throwing an error, you can then see in which conversation that error occurred.

Combined with your Logs and Conversations, Events is a really important source of information for understanding how to troubleshoot any issues your bot might run into.