AI agents and chatbots for hospitality

65%

of consumers would use AI to book flights

73%

of travelers are more likely to choose a hotel with self-service technology

AI agents can reserve tables, book hotel rooms, suggest nearby activities, and personalize food recommendations. With up-to-date information, they save thousands of employee hours every month – just ask our customers.

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How AI agents can benefit

Hospitality

Personalized recommendations

AI agents can suggest rooms, amenities, and experiences tailored to each guest’s preferences and stay history.

Booking assistance

Better than static forms, AI can answer questions, recommend specific services, and process payments.

Order management

Whether room service or home delivery, AI agents can upsell, provide daily specials, and do it with more personality than an online form.

Internal operations

AI agents can notify employees of requests, send announcements, and provide scheduling information.

24/7 Concierge & check in

AI agents act as always-on concierges, answering questions, giving directions, and recommending local attractions anytime.

Guest feedback collection

AI agents can automatically request, collect, and summarize guest feedback directly to help improve service quality.

AI agents and chatbots are perfect for the hospitality industry. They automate the conversations and phone calls that employees repeat every day – taking reservations, making recommendations, and sending updates and reminders.

Saving employee time and costs is always top-of-mind. AI agents can take the brunt of guest interactions away from busy workers.

Just ask our client: hostifAI is an AI agency specialized in hotel chatbots and agents.

“Chatbots are going to change hotel stays,” explains Badr Lemkhente, CEO of hostifAI. “They provide personalized, 24/7 assistance.”

His company has deployed chatbots in small riads, renowned hotel chains, and everything in between. Lemkhente has seen first-hand how AI leads to “a more efficient, data-driven, and guest-focused approach.”

Across dozens of deployments, the company has found that:

7 out of 10 guests interact with the AI agent before arrival (and 2 out of 10 make a purchase via AI before arrival)
Message open rates reach nearly 100% – no more unopened emails
75% of conversations are handled without humans, saving thousands of employee hours

And it’s not just hotels – restaurant chatbots are ideal for automating order management, reservations, menu inquiries, and delivery tracking.

The best hospitality chatbots and AI agents are optimized for mobile – when users are on the go, connecting directly to their phones via a website bot or a WhatsApp bot allows for maximum reach.

AI is a perfect addition to hospitality offerings: it’s 24/7, it’s multilingual, and it offers fast, personalized information to hundreds of guests and potential customers at the same time.

If you’re interested in enhancing your business with AI, we’d love to help.

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