75%
reduction in ticket resolution times for organizations using generative AI for ticket resolution
50%
reduction in incident resolution times with AI-driven automation in ITSM
79%
of employees improve their performance after using AI agents
Integrate real-time monitoring and alerts
Enable proactive incident management by continuously monitoring system health and triggering alerts for potential issues.
Optimize resource allocation
Prevent bottlenecks and improve efficiency by tracking workload distribution and adjusting resources as needed.
Automate ticket categorization and routing
Reduce response times and ensure prompt resolution by automatically classifying and assigning tickets to the right agents.
How ITSM teams use Botpress
01
Enhance self-service options
Reduce ticket times by managing common requests like password resets or account unlocks with AI agents.
Promote self-resolution by providing users with relevant knowledge articles based on their issue descriptions.
Automate approval processes for requests, like software access or equipment provisioning.
02
Automate Knowledge Management
Ensure accuracy by updating and organizing a knowledge base with solutions gathered from resolved incidents.
Improve efficiency by suggesting relevant knowledge articles to agents in real-time during incident handling.
Enable faster incident resolution by tagging new solutions with a categorized database for easy access.
03
Simplify complex incident triage
Analyze and prioritize incoming incidents by severity and impact.
Route complex tickets to specialized agents based on skill and past experience.
Escalate incidents to cross-functional teams or add additional resources.
Connect to the tools ITSM teams trust.
Botpress is a fully extensible AI agent platform.
Companies across the world use Botpress to build, deploy, and monitor agents powered by cutting-edge LLMs.
Companies across the world use Botpress to build, deploy, and monitor agents powered by cutting-edge LLMs.
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