AI Agents for ITSM

75%

reduction in ticket resolution times for organizations using generative AI for ticket resolution

50%

reduction in incident resolution times with AI-driven automation in ITSM

79%

of employees improve their performance after using AI agents

Integrate real-time monitoring and alerts

Enable proactive incident management by continuously monitoring system health and triggering alerts for potential issues.

Optimize resource allocation

Prevent bottlenecks and improve efficiency by tracking workload distribution and adjusting resources as needed.

Automate ticket categorization and routing

Reduce response times and ensure prompt resolution by automatically classifying and assigning tickets to the right agents.

How ITSM teams use Botpress

Enhance self-service options

Reduce ticket times by managing common requests like password resets or account unlocks with AI agents.

Promote self-resolution by providing users with relevant knowledge articles based on their issue descriptions.

Automate approval processes for requests, like software access or equipment provisioning.

Automate Knowledge Management

Ensure accuracy by updating and organizing a knowledge base with solutions gathered from resolved incidents.

Improve efficiency by suggesting relevant knowledge articles to agents in real-time during incident handling.

Enable faster incident resolution by tagging new solutions with a categorized database for easy access.

Simplify complex incident triage

Analyze and prioritize incoming incidents by severity and impact.

Route complex tickets to specialized agents based on skill and past experience.

Escalate incidents to cross-functional teams or add additional resources.

Botpress is a fully extensible AI agent platform for enterprises.
‍Our all-in-one conversational AI Platform-as-a-Service (PaaS) allows companies to build, deploy, and monitor LLM-powered solutions. Applied across industries, use cases, and business processes, Botpress projects are always scalable, secure, and on-brand.

AI Agents for ITSM

Designed to streamline service management

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