Thoughts and engineering about bots and how to build them
Artificial Intelligence is no longer a thing of the future – it’s here and it’s now. From the virtual assistants that...
A Chatbot is a type of artificially intelligent agent that can perform a variety of...
Smart assistants have been around for quite some time now. They have been...
As we’ve said many times before, we all know that customer satisfaction is essential to the growth and success of any...
Twenty-four hours never seems like enough time to do everything we want to do. And when it comes to business...
Have you ever met an employee that doesn’t take breaks, that doesn’t get sick, and that will never quit...
Imagine a chatbot that could perform tasks based on your customer or client’s location? In today’s world, we are...
“Alexa, what’s in the news today?” “Google, what’s the weather like in Florida right now?” If you have ever asked...
The largest segment of employees in the workplace is millennials. Within a year or so it is likely that millennials...
Smart assistants for the workplace are simply chatbots for employees. These chatbots allow employees to ask the...
A chatbot for retail can be extremely useful but at the same time needs to be used with caution for actual shopping...
One of the primary advantages of chatbots is that they don’t need to be installed. The reason they don’t need to be...
One common use case for internal chatbots is tech support. This chatbot for help desk assists employees with...
There are many types of bookings, from booking an appointment at the hairdresser to booking a table at a restaurant...
For a long time, there have been predictions of chatbots becoming ubiquitous in restaurants. The two obvious...
The main use case for chatbots for sales is currently qualifying leads. This sales model is well understood and is...
There are many ways that chatbots can be used by real estate agents or the participants in the real estate market...
Chatbots have obvious applications for airlines and yet they have not been widely deployed by airlines. Airlines...
Have you ever been stuck with an internal system? You knew what you needed to do, such as file an expense report...
Young kids are digital natives. They use technology in a different way to those who were not raised before the iPad...
Governments need chatbots for all the reasons that businesses do. They need chatbots...
People have discovered that they can multitask, specifically, they can listen to something...
“Chatbot” is the name given to a bot that can chat with a human. A bot is a software version of a physical robot...
Continuing the series in which we brainstorm new applications of chatbot technology, today we look at games...
Capgemini did a survey of more than 12,000 consumers. They predict that voice assistants...
To stimulate imagination about the possible use case for chatbots, we wanted to brainstorm on some futuristic...
Chatbot platforms apparently have a choice. Do they...
Even Jeff Bezos recognizes that the use case of chatbots for hotels is obvious as Amazon has launched Alexa for...
The goal of a chatbot is to make machines understand humans. Up to now, software has not been good at...
This is a light hearted look at the fact that reality is almost certainly a simulation...
This link is an interview with Steve Jobs in 1981 along with a news report on computers...
There are two main categories of chatbots for banking, internal chatbots (used by employees) ...
A recent Capgemini survey of conversational interfaces provided some positive data...
On September 24th, 2019, the Voice Interoperability Initiative was launched. Amazon, Microsoft and over 30 other...
Open-source has been a powerful movement in software for many years...
One use case for chatbots that is often overlooked is the internal chatbot for employees within a company...
There is no doubt that chatbots are becoming increasingly important...
As software development techniques and tools advance, we progressively move...
To understand the value of using chatbots within healthcare it is necessary to consider the costs...
Whether a given use case for any software is deemed feasible, depends on the economics...
Imagine you want to create software to do a task. There are two main ways to do it and one intermediate way...
While many in the industry might argue that the “next big thing” in tech...
There are good use cases for chatbots and bad use cases but how can you tell...
Chatbots are already ubiquitous, at least in the home and on the phone…
Creating a high functioning Arabic chatbot just got a lot easier. A recent natural language processing (NLP)...
Customer service bots are chatbots that act as automated customer support agents...
Will a robot take your job? This is an understandable question given the current hype about robotics and artificial...
There are two main messaging platforms. The largest platforms are the main messaging chat apps such as...
A conversational interface is a software interface that allow users to write or speak in natural language to software...
This article explains by means of an example what a deep neural network is and how they work. Artificial Intelligence...
Natural Language Processing (NLP), or Natural Language Understanding (NLU), is a technology that can identify...
We are finally in the age of being able to talk to AI. AI bots are everywhere but are any robots any good? In this...
RCS is a new messaging standard that will replace SMS on your phone. Essentially it is the next generation of SMS...
A template is a chatbot that is already built for a generic use case that can simply be configured or customized...
Currently, the development of customer service chatbots is dominated by high priced specialists who often use...
One important decision for every business considering a chatbot is what channel they should deploy it on. By channel...
The most important type of bots and templates available on Botpress are customer service related bots. Customer...
All the reasons for using a chatbot are ultimately economic either in the short term or long term. Even the reason of...
The Turing Test is an AI test to see whether, through a chat conversation, a computer can convince a human that it is...
The first set of analytics that is important to admins are generic usage statistics. Is the bot used, on what devices...
A voice assistant is software that can understand and respond to commands spoken in natural language. They can also...
They can increase ROI and customer satisfaction when used in customer support...
While security is important to every company, it is particularly important to the healthcare, financial and...
There is a lot of hype about chatbots and AI. Of course, people implementing a chatbot want to demonstrate...
The matrix below compares Botpress to other leading chatbot platforms. Examining the matrix allows you to...
In this blog we try to give you an idea of what a bot is made of i.e. the components used in making a bot. Obviously...
As we’ve discussed in other posts, defining what a chatbot is is not a straightforward process if you recognize that...
The normal definition of a chatbot is similar to the following. A chatbot is software that has a conversation with...
In the world of chatbots “human in the loop” means the ability of human agents to monitor and manually take charge of...
If designed well, chatbots make it easier for companies to interact with their customers...
As a business owner Sarah was eager to use new technologies to give customers new ways of interacting with the...
Developments both in natural language processing (NLP) and in bot features and functionality on messaging platforms...
When considering what is the best use case for your bot, the first question should be whether the chatbot adds real...
The chatbot development ecosystem is still relatively immature, which means it’s not as easy as it will eventually be...
Erik runs a chatbot development agency. They provide chatbot solutions to large companies, particularly in the...
Up until last month’s F8 you could be forgiven for believing that role of professional UI designers in chatbot...
Steve works at a design agency focused on chatbot development. He’s proficient in node.js and excited to be working...
Fortunately, the unrealistic expectations regarding how conversational AI would allow chatbots to be almost fully...
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