Privacy Policy

Last update: September 17th 2020

This policy describes how Botpress, Inc. (“Botpress”, “we”, “us”) collects, processes, uses and shares personal information and personal data through our website (the “Website”) or through Botpress software platform or in connection with our provision of Botpress content.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website, our content or our services.

In this policy, the term personal data refers to information that relates to an individual who is identifiable.

This policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes with regards to our collection of personal data through the Website. We will make reasonable efforts to inform individuals about changes in our practises regarding their personal data.

The contact details of the data controller are as follows:

Botpress Technologies Inc.

175-2480 ch. Sainte-Foy

Québec (QC) G1V1T6


[email protected]

Basis for Data Processing

Our processing of personal data is based on the following principles:

  • We may process personal data as necessary to provide you with services as agreed between you and us.
  • We may process personal data with your consent.
  • We process certain personal data when necessary for the purpose of our legitimate interests when the processing does not violate individuals’ fundamental rights.

Data We Collect

Information that Comes From You

We collect the information you voluntarily provide to us (for example by completing a form) through our website, surveys, by email or otherwise. This information may include:

  • Your first and last name;
  • Your contact information such as email address, phone number, physical address;
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders.
  • Any other information you provide to us through the interactive sections of the Website, such as comments, reviews and forums.

Data Collected Automatically on the Website

We collect information automatically when you use the Website. This information is saved each time you interact with the Website and includes information about your device and data about your interactions with the Website, in particular:

  • Operating system of your device
  • Language setting of your device
  • IP Address
  • Country, State, City or postal code where your device is located
  • Browsing Data, such as page viewed, number of connections to the Website, duration of a session, date of your connections to the Website, pages viewed
  • Page from which you accessed the Website.

Data Collected Automatically on the Software Platform

We collect data about interactions on our software platform through the Google Analytics service. This data may include :

  • Pageviews
  • Mouse Clicks
  • Referring domain

How We Use Your Data

We process personal data collected for the purposes described below. Some processing is subject to your specific consent, while other processing is necessary to provide you with services or is based on the pursuit of our legitimate interests.

Contacting You

We use the personal data you provided us (for example your name and email address) to contact you about your personal data and our services, but only if you have provided your contact information. We abide by applicable regulations with respect to unwanted electronic communications. If you no longer wish to receive electronic communications from us, you can notify us at any time at the following address: [email protected].

Customizing Our Services and the Website

We use data collected automatically during your connection to the Website to provide you with content that matches your interests or preferences. For example, the Website homepage could be customized based on your language preference and preferred products.

Website Maintenance

We use data collected through the Website and data collected from analytics tools to monitor usage of the Website generally, to prevent misuse of the Website, to identify problems or bugs in the Website and to determine which features we should improve. We may use certain data collected automatically to ensure the security of the Website and our computer systems, for example to prevent misuse.

Analytics and Improvements

We use data collected through analytics tools such as Google Analytics to analyse how our software platform is used in order to improve our products and services and to create benchmarks to analyse chatbot use.

Personalized Marketing and Retargeting

We use the data collected to customize our advertising campaigns based on certain data collected, such as your subscription to our newsletter, your interest in our products and services, and clickthrough data, such as the pages you visited or the products you viewed on the Website.

This data allows us to target audiences to partners offering advertising services.

How Do We Store Your Data?

We keep your personal data until you ask us to erase it, withdraw your consent to our processing or until our activities no longer require keeping your personal data. We do not, however, undertake to keep any data for a determined period of time.

Personal data is stored electronically on our servers located in the United States and Canada. These servers are operated by our hosting provider, Amazon Web Services which undertakes in writing to keep your personal data confidential.

Personal data collected about individuals located outside of Canada is transferred to Canada. Canada is recognized as an appropriate jurisdiction for the transfer of personal data from the European Union.

How Is Your Personal Data Protected?

Your personal data is hosted by our hosting provider, Amazon Web Services, which agrees to use industry-standard security measures to maintain the integrity and confidentiality of data.

Our employees and service providers are aware that collected personal data contains sensitive and confidential health-related data, are bound by confidentiality agreements and are informed about the appropriate security measures to prevent unauthorized access to personal data.

How Is Your Personal Data Disclosed?

We only share your personal data as described in this policy or when we have your explicit consent. Your personal data may be disclosed to the categories of recipients described below for the purposes mentioned.


Your personal data is only available to our officers and employees who must access it for the purposes described in this policy.

Service Providers

We share some personal data with service providers that enable us to render our services more efficiently. Except as provided below,these providers agree in writing to keep personal data confidential and to limit their use of personal data to what is necessary to provide their services. Our current service providers are listed below :

Google, LLC

We use Google Analytics services on the Website and on our software platform.

Google Analytics provides information about the behaviour of Website visitors, including through the use of cookies which allow Google to collect information about certain events on the Website such as the pages you visit, the length of a session or the products you view;

Data collected by Google is used in compliance with Google’s privacy policy.

Google Privacy Policy :


Google’s use of data from third-party websites:


To learn more about Google Analytics:


Facebook Inc.

We use a “Facebook Pixel” on the Website.

Our Facebook Pixel allows Facebook to collect some information about events on the Website, such as pages visited or products viewed.

Sharing data with Facebook allows the customization of our advertising campaigns on Facebook.

Data collected by Facebook is used in conformity with Facebook Data Policy.

Facebook Data Policy:


To learn more about Facebook Pixels :


Linkedin Corporation

We use a ‘’Linkedin tag’’ on the website.

The linkedin tags collect some information about events on the Website, such as pages visited or products viewed.

Sharing data with Linkedin allows the customization of our advertising campaigns on Linkedin.

Data collected by Linkedin is used in conformity with Linkedin Data Policy.

Linkedin Privacy Policy: https://www.linkedin.com/legal/privacy-policy

Hotjar Ltd

We use Hotjar services on the Website.

Hotjar provides information about the behaviour of Website visitors.

Hotjar Privacy Policy: https://www.linkedin.com/legal/privacy-policy

Active Campaign

We use Active Campaign services on the Website.

Active Campaign provides information about the behaviour of Website visitors.

Active Campaign Privacy Policy



We use Leadfeeder services on the Website.

Leadfeeder provides information about organizations who visits our website and their engagement.

Leadfeeder Privacy Policy


Legal Obligations

We may disclose personal data if the law expressly authorizes a disclosure, if the law requires a disclosure, or if we are ordered to do so by a competent authority. We will not disclose health-related data except where strictly required by law.

Sale of Business

In the event that the sale or restructuring of all or part of our business is envisioned, we may disclose collected personal data to the persons or organizations involved before and after the transaction, whether or not it takes place. In such a case, these persons or organizations will undertake to keep disclosed personal data confidential and to use the same exclusively in order to evaluate the feasibility or the opportunity of the proposed transaction as well as in accordance with this policy.

What Are Your Rights About Your Personal Data?

Choices About Your Data

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.
  • Google Analytics. You modify your browser setting to refuse cookies from Google analytics or install an add-on from Google to opt-out of tracking through Google Analytics at this address : https://tools.google.com/dlpage/gaoptout
  • Promotional Offers. If you do not wish to have your contact information used by Botpress to promote our own or third parties’ products or services, you can opt-out at any time by using the unsubscribe link in promotional emails or by sending us an e-mail stating your request to [email protected]. If we have sent you a promotional e-mail, you may send us a return e-mail asking to be omitted from future e-mail distributions.

Access Your Data

To access the personal data that we hold about you or to rectify personal data that is incorrect, you may make a request in writing to the following address: [email protected] or to the address of the data controller at the beginning of this policy.

We will respond to your request promptly (within 30 days of receipt), allowing you to access your personal date that is under our control. When required by law, we will provide your data in a portable machine-readable format.

Withdrawal of Consent

If you wish to withdraw your consent to the processing of your personal data please notify us in writing at [email protected]. If you withdraw your consent, we will stop our processing of your personal data that is based on your consent. Other processing will still take place.


In certain circumstances, depending on your place of residence, you may have the right to object to the processing of your personal data based on our legitimate interests. You may object to the processing of your data in writing at [email protected].


In certain circumstances, depending on your place of residence, you may request the erasure of personal data that we hold about you in writing at [email protected]. We will respond to your request as soon as possible (within 30 days of receipt).


If you reside in the European Union, you have the right to lodge a complaint about the processing of your personal data with a supervisory authority responsible for the protection of privacy. The competent authority may vary depending on your country of residence.

If you reside outside of the European Union, our processing of personal data is governed by the laws applicable in Canada and the Canadian authorities have exclusive jurisdiction to hear any complaint or proceedings about our processing of personal data.


We may verify the identity of individuals requesting access to personal data. Any information collected to perform this verification will not be used for any other purpose.

Updates to This Policy

We may update this policy from time to time to reflect changes in our personal data management practices. If this policy is modified, the new policy will be available through our website at the following URL : https://botpress.com/privacy.

If you provided us with your email address, we will notify you of any material changes to our personal data processing practices by email prior to the coming into force of the new policy.

Additional Information

For any additional information concerning the processing of your personal data, you may contact us using the contact information at the beginning of this Policy.