Human Handoff
Hand off and manage complex conversations with human involvement.
Human Handoff lets you move conversations from an AI agent to a member of your team, built for complex tasks that need a personalized touch.
Real-time escalation
Transfer conversations from AI agents to human operators without disrupting user experience. Everything happens within the same chat, preserving context for accuracy and speed.
Unified inbox
Manage all human-handled conversations from a single, organized inbox. Track statuses, view conversation history, and respond directly, regardless of where the conversation started.
Assign conversations
Route escalated chats to the correct human agent. Assign based on availability or expertise so that each conversation is handled by the right person at the right time.
Custom triggers
Define exactly when a conversation should be handed off to a human. Trigger based on keywords, sentiment, intent, or business rules, so you have full control over escalation logic.
Why Human Handoff?
- Move from AI to human support without breaking the flow
- One home for every customer interaction
- Match customers with the humans best equipped to help
- Smart escalation that follows your rules and intent
