In the Knowledge Bases menu, you provide your agent with the information it has access to as it completes tasks and conversations. It uses this information to answer questions or inform its behaviour.

You can upload a Knowledge Base in a variety of formats, ranging from a website or document to a custom text file or Table.

When you click a Knowledge Base type, you’ll be prompted to follow a set of instructions that will guide you through uploading your information.

In this menu, you can also create multiple Knowledge Bases, so you can organize and segment your agent’s information. When your agent is answering questions or performing tasks, you can indicate which Knowledge Bases it can access.

For example, let’s say you offer multiple product lines. If you organize your workflows so that users can have a conversation about one product at a time, you’ll want to make sure that your agent only has information about that one product.

Staying on top of your agent’s knowledge base files is a great practice to follow to ensure your agent performs as expected.

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