In Botpress, a bot is the name we give to an AI agent designed to interact with users across various messaging platforms and automate tasks. Each bot in a workspace operates independently, handling specific tasks like answering questions, processing requests, or executing multi-step workflows.

Within a Botpress workspace, the number of bots you can create is determined by your subscription plan. You might consider purchasing additional bots when your use case requires distinct agents for different functions or departments.

For instance, separate bots can be deployed for customer support, sales inquiries, and internal employee assistance, each tailored to handle specific interactions and workflows.

This approach lets you deploy specialized agents across departments or teams, or ease into your deployment strategy by implementing one bot at a time.