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Provide incredible digital financial experiences with an AI chatbot that enables your customers to self-service 24/7.
When it comes to money, most people don't see the time of day. Questions can come up at anytime and having the ability to provide them answers when they need is a great advantage.
Your customers can self-service and make payments, bank transfers, and more all within their favorite messaging platform (like WhatsApp). Provide the benefits of a teller that's open all the time and accessible from anywhere in the world.
Some people forget to pay their bills or forget their savings objectives to meet their retirement goals. With a finance AI agent, you can help your customers get back on track with proactive contextual messages.
VR Bank has identified a process that they thought was a great candidate for optimization because it is time-consuming, cost-intensive, and inefficient.
The financial chatbot powered by Botpress Conversational AI Platform allows VR Bank to save up to 450 000 EUR every year.
They chose Botpress because it allowed them to thoroughly customize the financial chatbot to their liking while utilizing the great support provided by Botpress.
Financial Chatbot of VR Bank
VR Bank Südpfalz is a cooperative bank based out of Landau in Palatinate, Germany. The roots of this credit union go back to 1865, but after many mergers in 1995, began operating under the name we know today. They now have 450 employees and serve more than 100,000 clients across 38 locations.
Before Botpress Conversational AI Chatbot Platform
There are many industries that face the constant pressure of technological and industrial change, but none quite like financial services. The influences of regulation and rising customer expectations are what have made VR Bank so adaptable to the technologies and ways of tomorrow.
While many organizations follow the moves and trends to play it safe, VR banks is one of those companies that are taking the lead by adapting a chatbot into their financial services.
In scrutinizing their own processes, VR Bank found that fielding customer requests for loans to purchase or build on a piece of real estate was demanding, both in time and information. This process also has been hit with many regulatory requirements that require intense attention to detail.
VR Bank Südpfalz receives more than 3000 requests for a real estate loan each year. The processing costs of such a request are more than 240 €. With a financial chatbot, VR Bank is able to save 150 € per process and thus can save up to 450 000 € in costs each year.
Build, deploy, and manage AI bots at an enterprise scale.
Secure your data with enterprise-grade security features.
Scale your chatbots to meet the demands of your business.
Get dedicated support from our team of experts.
Monitor and analyze chatbot activity in real-time.
Ensure your chatbots are always online and available.
Ensure your chatbots are compliant with GDPR and SOC 2.
Streamline production on factory floors
Automatically scale customer support to millions of shoppers
