AI Chatbots for Customer Support
Relieve pressure from Customer Support teams with AI chatbots that resolve complex support inquiries and meet customers' rising CX expectations.
Relieve pressure from Customer Support teams with AI chatbots that resolve complex support inquiries and meet customers' rising CX expectations.
Conversational AI can help you intercept and resolve customer inquiries before they reach an agent, freeing your team to focus on more complex situations.
Improve the experience of your customers with a chatbot that's available to resolve issues 24/7 every day of the year.
Canceling an order is a common request for customer support that can be automated with an AI chatbot.
Key Takeaways
With the help of Botpress, Windstream successfully reinforced the organization’s competitive advantage through differentiation by expanding the chatbot initiative for customer service.
Botpress was not only able to broaden Windstream’s customer success capabilities, but it also seamlessly integrated with Windstream’s existing systems and processes.
About Windstream
Founded in 2006, Windstream is a telecommunications provider serving households and businesses across the United States. It is headquartered in Little Rock, Arkansas, and counts more than 11,000 employees.
They offer various products and services such as internet connections, phones, tv, cloud computing, managed services, and more. They serve millions of customers, and they are the largest SD-WAN provider in the US with more than 1,800 customers.
Windstream implemented Botpress to create a better quality chatbot than the previous solution they used and utilized Botpress as a key component to enhancing Windstream’s operations.
Botpress Platform
A drag-and-drop studio that makes it easy to design workflows that automate customer support processes.
Gather actionable insights to improve your customer support AI agent. Our conversation analytics provides information about what the user is looking to accomplish and the information they're looking for.
Built-in integrations that make your agent available on the most popular channels in a few clicks.
Build, deploy, and manage AI bots at an enterprise scale.
Secure your data with enterprise-grade security features.
Scale your chatbots to meet the demands of your business.
Get dedicated support from our team of experts.
Monitor and analyze chatbot activity in real-time.
Ensure your chatbots are always online and available.
Ensure your chatbots are compliant with GDPR and SOC 2.
Streamline production on factory floors
Automatically scale customer support to millions of shoppers
