Chatbot for ITSM Departments

IT support teams are working in a more complex technological landscape with limited resources.
Botpress can help reduce the response time and the number of tickets.

Botpress Studio is a productive tool
Trigger blocks with support ticket intent
Reduce the Number of Support Requests

Conversational AI can help you intercept and solve the inquiries before it reaches an agent. Reducing the number of requests will allow your team to focus on more complex situations.

Exchange of Message in the middle of the night
Create an Extraordinary Customer Experience

A chatbot is always available, no matter how many inquiries it receives or the time of the day. You can really improve the experience of your customers with speed.

Self-service workflow
Enable Customers with Self-Service

Canceling an order is a common request for customer support, but this can all be automated with a simple AI chatbot.

Our Features

It Allows to Build Conversational AI Faster than Any Other Platform

Botpress' conversation studio allows you to design conversation experiences. The drag-and-drop interface makes it easy and fast to create a chatbot and automate tasks.

Our analytics module is a key component of improving your conversational experiences. It provides actionable insights of what the user is looking to accomplish or the kind of information she is looking for.

Available on multiple channels that are built-in the platform. Whether you need only one or all of them, the easy setup of the channels will allow you get up and running faster.

Privacy-Conscious Organizations Trust Botpress

A platform that gives you the flexibility to deploy in compliance with your data privacy policies.