The new era of customer engagement isn’t on television or in social media ads – it’s direct engagement through the channels your customers use most.
With over 2 billion users, WhatsApp is the world’s most popular messaging app. If you want to directly reach customers in this day and age, you need a WhatsApp chatbot.
With Botpress Cloud, setting up a WhatsApp chatbot has never been easier. Whether you need an AI agent for a small business or an enterprise chatbot, our updated guide will walk you through how to seamlessly connect with your customers on their favourite messaging app.
Setting Up Your WhatsApp Chatbot
First, ensure you have a Facebook Business account and a verified phone number, as these are crucial for integrating WhatsApp.
Follow these simple steps to activate the WhatsApp channel in your Botpress Cloud account:
- Navigate to the 'Channels' section.
- Select 'WhatsApp' and enter your business details.
- Link your Facebook Business account and configure your WhatsApp number.
Exploring Features
WhatsApp on Botpress allows you to send and receive text and rich media, including:
- Images
- Videos
- Quick replies
- Location data
You can use your Botpress WhatsApp chatbot to set up automated greetings and farewell messages, manage session timeouts, and customize your chatbot to handle inquiries – an LLM agent powered by the latest LLM technology.
Once connected to WhatsApp, your chatbot can be used in limitless ways. It can:
- Send precise meeting locations for a tour guide group
- Book tables at a restaurant
- Answer customer queries with AI technology
- Provide customized responses, like using regional slang
- Give weather predictions based on your user’s location
- Send how-to videos for customers looking for assistance
- Analyze an image from your user
- Select the perfect GIF for any situation
- Automate invoices from contractors and employees
Getting started
If you want a more in-depth explanation of connecting your chatbot to WhatsApp, you can check out our documentation or our YouTube explainer.
The nature of business communication is changing before our eyes – WhatsApp is home to billions of users. It’s easy to connect your chatbot, so you can meet customers where they are.
For more Tips & Tricks with Bassam, visit the Botpress YouTube channel.
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