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Improve your patients' experience with a healthcare conversational AI capable of helping with appointment, screening, reminders, and more.
Chatbots will allow your team to manage peaks in inquiries as well as deflect simple questions. You can better use your team by making sure they focus on more complex and pressing matters.
You can allow patients to schedule their appointment using the messaging platform you want, at anytime and without friction.
A chatbot can reach out to a patient and ask them a series of question that will help health practioners triage more efficiently.
When the COVID-19 situation first hit the province of Quebec, the department of health and social services immediately anticipated the need for a technology to help the support agents who were receiving a large amount of inquiries. They viewed this as an opportunity to leverage artificial intelligence to help. They needed a platform that could iterate quickly to make sure it provided the best up to date information to the population as well as improve over time.
In less than 14 days, they had a proof of concept showing what the potential solution would look like. Following a fast iteration pace, they improved to move from proof of concept to a production-ready solution in less than 30 days.
The solution was then deployed progressively on the website of the government. Starting with a page with less traffic and then as it improved based on the population's interactions, they moved it up to one of the most visited pages on the website. You can find the Quebec Government chatbot here.
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