Twilio is one of our most powerful integrations for connecting chatbots to SMS and voice. By linking a chatbot to Twilio, builders can send and receive text messages or enable phone-based interactions directly through their bot.
The integration works by connecting Twilio’s messaging and voice APIs to chatbot events, so conversations can move seamlessly between chat and SMS or voice. Builders only need a Twilio account and phone number to get started.
With this setup, a chatbot can handle SMS notifications, appointment reminders, customer service via text, or even interactive voice response (IVR) systems powered by AI.
To connect a chatbot to Twilio, you add your Twilio account SID, auth token, and phone number into the chatbot platform’s integration settings. Once connected, the chatbot can send and receive SMS or voice calls through Twilio.
To use a Twilio phone number with a chatbot, you purchase a number in Twilio, assign it to your messaging or voice service, and link it to the chatbot integration. Messages or calls sent to that number are then routed through the chatbot.
Yes, a chatbot can send automated notifications and reminders through Twilio. Triggers in the chatbot flow can schedule or send SMS messages to users at the right time.
To handle two-way text conversations with Twilio, you configure the chatbot to receive incoming SMS messages from your Twilio number. The chatbot processes the incoming text and sends a reply back through Twilio.
Yes, you need a dedicated Twilio phone number for a chatbot. This number handles all incoming and outgoing SMS or calls routed through the chatbot.
Twilio charges per message and per call. In the US, SMS typically costs about $0.0075 to send and $0.0075 to receive, while calls start at about $0.013 per minute. Pricing varies by country and carrier.
Yes, a chatbot can send MMS through Twilio. Media like images, PDFs, and audio files can be attached to messages if supported by the recipient’s carrier and device.
Yes, Twilio chatbots can be used internationally. Twilio provides phone numbers and SMS coverage in over 180 countries, though costs and carrier support vary by region.
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