Top 6 AI Chatbots for E-Commerce in 2026

AI chatbots are increasing in popularity across the board – but in few industries as rapidly as ecommerce. In fact, 80% of ecommerce businesses use AI chatbots or plan to use them in the future.

While many e-commerce chatbots of the past were simple Q&A bots, the latest AI technology has allowed ecommerce chatbots to explode in ROI potential.

There are hundreds of AI chatbot platforms on the market. They vary in capabilities, price, integration, which LLMs they support, and a host of other factors.

The best AI chatbot for e-commerce will depend on your specific needs. But to get you started, here are 6 of best AI chatbot platforms for building e-commerce chatbots.

1. Botpress

Best for: Businesses that need a fully customizable ecommerce chatbot for customer support or product recommendation.

Botpress is a versatile AI chatbot platform, endlessly customizable and extensible. It’s always up-to-date with the latest LLM engines, ensuring its chatbots and AI agents are always powered by the most recent technology.

Botpress offers a visual drag-and-drop canvas for developers, automatic translations for over 100 languages, and endless customizability.

The platform includes pre-built integrations to the most popular software and channels, and allows developers to connect their bot to any knowledge base or internal platform. This endless extensibility makes Botpress an excellent platform for professional, enterprise-grade AI agents.

The company has almost 1 million active bots in production as of July 2025, processing over 1 billion messages. Their AI chatbots span customer service, HR, IT, governments, tech, and more.

Botpress comes with a thriving community. If you’re looking for a developer to build your chatbot, Botpress offers an extensive partner network of expert builders. And their active Discord community of 25,000 bot-builders provides 24/7 access to other developers.

Learning the ins and outs of the platform is made simple with their YouTube video tutorials and by their expert-curated courses at Botpress Academy.

Botpress Key Benefits

• Advanced analytics
• Endlessly customizable and extensible – connect an AI chat bot to any platform or channel
• Pre-built, omnichannel integrations
• Enterprise-grade security
• Automatic translation to over 100+ languages

Botpress Pricing

Botpress offers a free plan with core features, as well as a Pay-As-You-Go Plan, so that users can select the features and scale they need.

Their plans include a $89/month Plus plan and a $495/month Team Plan. Botpress also offers Enterprise Plans with custom pricing.

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2. Octane AI

Best for: Shopify merchants who want to drive sales through product quizzes, personalized recommendations, and abandoned cart recovery

Octane AI is a powerful conversational AI commerce platform designed to seamlessly integrate with Shopify. It provides merchants with the tools to create personalized, AI-powered chatbots and quizzes that drive engagement and sales.

Octane AI allows its users to deliver personalized product recommendations, automate abandoned cart recovery, and engage customers across multiple channels, including Facebook Messenger and SMS.

The platform is built for ease of use, allowing non-technical users to design and deploy customized chatbots that are tailored to their brand’s voice and customer needs.

Their standout feature is the ability to create quizzes that a) engage customers and b) gather data to refine marketing efforts.

Octane AI is used by thousands of merchants to increase their conversion rates and average order values. The platform offers extensive support resources, including detailed guides, an active community, and personalized onboarding services to help businesses maximize the impact of their chatbots.

Octane AI Key Benefits

• Seamless Shopify integration for e-commerce
• Personalized product recommendations
• Automated abandoned cart recovery
• Multichannel engagement (Facebook Messenger, SMS)
• Easy-to-use quiz builder for customer data collection

Octane AI Pricing

Octane AI pricing is based on the features they offer and engagement limits.

Their Basic plan starts at $50/month, Plus plan begins at $200/month and their Enterprise packages starts at $500/month.

3. BotStar

Best for: Small businesses that want a simple chatbot for customer service across their website and social channels.

BotStar is a flexible chatbot platform designed to support businesses of all sizes with customer engagement. It’s a no-code solution used by e-commerce businesses to improve customer service, generate leads, and deliver personalized experiences.

BotStar provides omnichannel support, with chatbots deployed across websites, Facebook Messenger, and other messaging platforms. These bots can handle common customer inquiries, manage orders, and provide real-time support.

One of BotStar’s standout features is its integration capabilities. The platform supports seamless connections with various CRMs, e-commerce platforms, and other business tools, allowing for smooth data flow and enhanced functionality.

BotStar Key Benefits

• Intuitive drag-and-drop interface for easy chatbot creation
• Omnichannel support for websites, Facebook Messenger, and more
• Seamless integration with CRMs and e-commerce platforms

BotStar Pricing

BotStar provides a free basic plan with their core features. They also offer a Pro plan for $29/month and an Agency plan for $299/month.

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4. LivePerson

Best for: Large enterprises that need to manage complex, high-volume customer conversations across messaging, voice, and digital channels.

LivePerson is a conversational AI platform for businesses to build AI-driven chatbots and live messaging. LivePerson offers tools for creating, managing, and optimizing customer interactions across a wide range of channels, including websites, mobile apps, and social media platforms.

LivePerson’s conversational AI is known for its ability to handle complex customer queries, providing real-time assistance that enhances the overall customer experience.

One of LivePerson’s key strengths is its ability to integrate with major e-commerce platforms, CRMs, and other business systems. This integration ensures that customer interactions are consistent and data-driven.

Additionally, LivePerson offers advanced analytics and reporting tools, giving businesses the insights they need to continuously optimize their chatbot performance.

LivePerson Key Benefits

• Real-time customer engagement across multiple channels
• Seamless integration with e-commerce platforms and CRMs
• AI-driven insights for personalized communication
• Advanced analytics and reporting tools

LivePerson Pricing

Contact LivePerson's Sales team for a quote.

5. ManyChat

Best for: Brands that sell through social media and want to automate marketing campaigns across Instagram, Messenger, WhatsApp, and SMS

ManyChat is another no-code solution, allowing businesses to create powerful AI-driven chatbots without any coding experience. It specializes in helping businesses engage with customers through social media and messaging apps, particularly Facebook Messenger.

ManyChat excels in answering FAQs, handling product inquiries, and processing orders. Its integration with e-commerce platforms like Shopify enables synchronization of product catalogs, order updates, and customer data.

The platform also supports multichannel engagement, allowing businesses to connect with customers via SMS, email, and other popular messaging apps, expanding their reach and improving customer retention.

Businesses can use ManyChat to create targeted campaigns, recover abandoned carts, and send personalized promotions, all within a single interface. And its user-friendly interface includes a visual drag-and-drop builder, and educational resources, including how-to-build tutorials.

ManyChat Key Benefits

• Easy-to-use visual drag-and-drop chatbot builder
• Integrations with Facebook Messenger and Shopify
• Multichannel engagement
• Extensive educational resources

ManyChat Pricing

ManyChat offers a free plan with core features, along with plans for larger teams starting at $15/month for a Pro plan and custom pricing for Enterprise plans.

6. Salesloft

Best for: B2B companies running long, multi-stage sales cycles who need AI to keep deals moving between handoffs

Salesloft is a conversational AI platform that helps businesses engage with website visitors, qualify leads, and drive conversions in real time.

Tailored for B2B use, Salesloft lets companies create personalized experiences that streamline the sales process from start to finish.

Salesloft's chatbots are designed to capture and qualify leads directly on a company’s website, guiding visitors through their buyer’s journey with minimal friction. The platform’s AI can identify key visitor behaviors and trigger timely conversations that increase the chances of conversion.

Drift’s integration with CRM systems and marketing automation tools ensures that all interactions are seamlessly logged and tracked, enabling more effective follow-ups.

One of their standout features is its ability to book meetings with sales reps in real time. The chatbot can engage visitors, qualify them based on pre-set criteria, and then offer to schedule a meeting on the spot, significantly reducing the time it takes to move leads through the sales funnel.

Salesloft also offers advanced analytics and reporting tools, allowing businesses to track the performance of their chatbots, understand visitor interactions, and continuously optimize their conversational strategies.

Salesloft Key Benefits

• Real-time lead capture, qualification, and meeting scheduling
• Seamless integration with CRM
• Advanced analytics
• Personalized shopping experiences

Salesloft Pricing

Contact Salesloft's Sales team for a quote.

Deploy an AI Chatbot for E-Commerce Next Month

Building best-in-class AI chatbots is what we do best.

The future of e-commerce is conversational AI. The higher the quality of your company’s AI chatbot, the higher ROI it will bring.

Our platform is used by some of the biggest names in tech and retail. The Botpress Studio is uniquely extendable, allowing enterprises to automate any business process.

‍Start building today. It’s free.

Or contact our sales team to learn more.

FAQs

What is an e-commerce chatbot?

‍An e-commerce chatbot is a software tool designed to assist customers with digital purchasing, from product recommendations to payment, and most are now powered by artificial intelligence.

What can AI chatbots do for e-commerce websites?

‍AI chatbots can answer customer queries, provide personalized product suggestions, handle payments, track orders, facilitate image-based search, send cart abandonment reminders, and automate complex workflows beyond simple Q&A.

What are the must-have features for an e-commerce chatbot?

‍Essential features include CRM integrations for updating records and processing sales, omnichannel support across platforms like Instagram and WhatsApp, visual search capabilities, and custom analytics to monitor performance and optimize interactions.

Why is omnichannel support important for e-commerce chatbots?

‍Omnichannel support extends your reach by deploying chatbots across websites, Instagram, WhatsApp, and Facebook Messenger, ensuring you meet customers wherever they shop and enabling cross-channel follow-ups like email reminders after cart abandonment.

How should I monitor my e-commerce chatbot's performance?

‍Track custom analytics to understand how often your chatbot escalates conversations, makes API calls, uses specific channels for handoffs, and offers behavior-based promotions, enabling data-driven decisions for higher ROI.

What are best practices for deploying an e-commerce chatbot?

‍Build two-way information syncing with your inventory and pricing systems, clearly communicate the chatbot's capabilities to customers, customize conversation design beyond default LLM responses, monitor performance continuously, and ensure compliance with privacy regulations like GDPR.

How does Botpress support e-commerce chatbot development?

‍Botpress offers a versatile platform with a visual drag-and-drop canvas, automatic translation for over 100 languages, pre-built integrations, endless customizability to connect with any platform or channel, enterprise-grade security, and advanced analytics.

What pricing does Botpress offer for e-commerce chatbots?

‍Botpress offers a free plan with core features, a Pay-As-You-Go option, an $89/month Plus plan, a $495/month Team Plan, and custom Enterprise Plans.