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WordPress powers over 40% of the web, but without the right tools, turning visitors into customers — or even keeping them engaged — can be a challenge. That’s where AI chatbots come in.
When used effectively, chatbots for WordPress make websites more interactive while reducing the need for manual support. They can guide visitors, answer questions in real time, and adapt responses based on user behaviour.
Some platforms offer seamless plugin integration, while others provide API access for businesses that need deeper customization.
In this guide, I’ll explore the best chatbot solutions for WordPress and how they work.
What to Look for in a WordPress Chatbot
- Customization – Can you tailor branding, conversations, and workflows?
- AI capabilities – Does it support NLP and learning, or is it a simple rule-based bot?
- Pricing & scalability – Is it affordable for small businesses? Does it scale for enterprises?
- Integration & Flexibility – Does it connect with CRMs, e-commerce platforms, and external APIs?
Here’s a look at 9 of the best chatbot solutions for WordPress and how they compare.
1. Botpress
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Botpress is a developer-friendly chatbot builder that integrates with WordPress through its API, webhook support, and iFrame embedding — no restrictive plugin required.
This flexibility allows businesses to create highly customized chatbot experiences without being limited by traditional WordPress plugins.
Unlike many chatbot solutions that rely on basic pre-set rules, Botpress offers full control over natural language processing (NLP) and integrations, making it a strong choice for businesses that need advanced AI automation.
Developers can build chatbots that don’t just follow basic rules but truly adapt to user interactions. Whether it’s handling complex workflows or integrating with existing tools, Botpress provides the flexibility to create a chatbot tailored to a business’s exact needs.
Pricing
- Pay-as-you-go – Free to start, with add-ons for scaling usage
- Plus – $79/month
- Team – $445/month, includes enhanced analytics, live-agent handoff, and real-time collaboration
- Enterprise – Custom pricing, includes full white-labeling and dedicated support
2. Tidio
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Tidio is a chatbot platform with a WordPress integration, making it easy to add AI chat without extra coding. Designed for small businesses and e-commerce sites, it combines live chat and AI automation to improve customer engagement and boost sales.
With an official WordPress plugin, Tidio offers one-click installation and seamless integration with WooCommerce, helping businesses automate customer support and sales processes. Its drag-and-drop chatbot builder includes pre-made templates, allowing users to quickly set up automated workflows without technical expertise.
Pricing
- Free Plan – Basic live chat and chatbot functionality
- Starter – $29/month, includes live chat support and a visitors list
- Growth – $59/month, adds advanced analytics and permission settings
- Plus – $749/month, includes multisite support and API access
- Premium – $2,999/month, designed for enterprises needing advanced capabilities and dedicated support
3. ChatBot by LiveChat
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ChatBot by LiveChat is a WordPress-friendly chatbot designed for businesses that want a balance between AI automation and live chat support. It integrates directly with LiveChat’s WordPress plugin, making it a strong choice for companies that already use LiveChat for customer service.
Setup is quick and code-free, allowing businesses to get started without technical expertise. Pre-built chatbot templates help streamline customer support, lead generation, and sales, while AI automation ensures visitors get instant responses even when live agents aren’t available. Since it works within LiveChat’s ecosystem, businesses can seamlessly switch between automated and employee support.
Pricing
- Starter – $20/month per agent, includes 60-day chat history and basic widget customization.
- Team – $41/month per agent, offers unlimited chat history and agent groups
- Business – $59/month per agent, provides advanced reporting and work scheduling
- Enterprise – Custom pricing, designed for large organizations with dedicated account management
4. IBM watsonx Assistant
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IBM watsonx Assistant provides AI chatbots with advanced NLP, making it a strong choice for businesses that need intelligent automation. While it doesn’t have a WordPress plugin, it can be embedded into a website using API or JavaScript.
Designed for enterprises and businesses that require sophisticated AI capabilities, watsonx Assistant can handle complex conversations, integrate with various backend systems, and provide personalized customer interactions.
Pricing
- Lite – Free, includes 1,000 messages per month
- Plus – Starts at $140/month, includes up to 1,000 monthly active users
- Enterprise – Custom pricing, tailored for large-scale deployments
5. ManyChat
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ManyChat is a chatbot automation platform designed for social media platforms like Messenger and WhatsApp, making it a go-to choice for businesses focused on social media engagement.
While its primary strength lies in social media automation, it can also be embedded on WordPress to handle basic chatbot interactions on websites.
Although there’s no dedicated WordPress plugin, ManyChat can be added via a widget and integrated with WooCommerce to help automate e-commerce interactions. This makes it a useful option for businesses that rely heavily on social media but also want a chatbot presence on their website.
Pricing
- Free – Up to 1,000 contacts, includes basic features like unlimited custom flows
- Pro – Starts at $15/month for up to 500 contacts
- Elite – Custom pricing tailored for large-scale deployments
6. Collect.chat
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Collect.chat is an easy chatbot platform to install on WordPress. It is a popular choice for lead generation and surveys.Its ease of use and seamless WordPress integration make it a popular choice for businesses looking to automate interactions without technical complexity.
With a dedicated WordPress plugin, Collect.chat can be installed quickly and requires no coding. The platform features a drag-and-drop chatbot builder, making it simple to create interactive chat flows for capturing leads, scheduling appointments, and gathering customer insights.
For businesses that prioritize data collection and engagement, Collect.chat offers an intuitive and effective solution.
Pricing
- Free – Unlimited bots, up to 50 responses per month
- Lite – $24/month, includes up to 500 responses per month
- Standard – $49/month, allows up to 2,500 responses per month
- Plus – $99/month, supports up to 5,000 responses per month
7. Zendesk Answer Bot
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Zendesk Answer Bot is an AI customer support chatbot designed to work within the Zendesk ecosystem, including its WordPress integration. It helps businesses automate customer support by handling common inquiries.
To integrate with WordPress, Zendesk Answer Bot requires the Zendesk plugin, making it a seamless addition for businesses already using Zendesk for customer service. Its AI responses help deflect repetitive questions, allowing employees to focus on more complex issues.
For companies that rely on Zendesk, Answer Bot provides a streamlined and automated support experience.
Pricing
- Suite Team – $55/month per agent, includes basic automation and reporting
- Suite Growth – $89/month per agent, adds AI-powered bots and self-service capabilities
- Suite Professional – $115/month per agent, includes advanced analytics and customization
- Suite Enterprise – $169/month per agent, provides advanced workflows and automation
- Suite Enterprise Plus – Custom pricing, tailored for large enterprises needing dedicated support
8. HubSpot Chatbot Builder
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HubSpot Chatbot Builder
HubSpot’s chatbot builder is a WordPress-friendly tool designed to work with HubSpot’s CRM. It’s best suited for businesses already using HubSpot’s marketing and sales tools, as it allows for automated conversations that sync directly with customer data.
While there’s no dedicated WordPress chatbot plugin, HubSpot chatbots can be embedded via HubSpot’s free WordPress plugin. This integration makes it easy to automate customer service and sales, helping businesses engage website visitors and capture leads without manual effort.
For those already invested in HubSpot’s ecosystem, its chatbot builder offers a powerful and connected solution for WordPress sites.
Pricing
- Free – Includes live chat, basic bots, ticketing, and a CRM system
- Starter – $20/month, adds features like email marketing and more advanced bots
- Marketing Hub Professional – $800/month, includes 2,000 marketing contacts, marketing automation, A/B testing, ad conversion events, website traffic analysis, and custom reporting (one-time $3,000 onboarding fee applies)
- Sales Hub Enterprise – Starts at $5,000/month, designed for large-scale businesses needing advanced sales automation, forecasting, and analytics
9. Intercom
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Intercom is a customer engagement platform that offers an AI chatbot for automating support and sales.
While it doesn’t have a native WordPress plugin, it can be embedded on WordPress via a script, making it a flexible option for businesses looking to integrate chat automation into their website.
Intercom is particularly well-suited for SaaS and enterprise websites, where customer communication plays a critical role. Its AI chatbot helps streamline business automation, handling inquiries, qualifying leads, and providing personalized responses to improve customer interactions at scale.
Pricing
- Essential: $29 per seat per month
- Advanced: $85 per seat per month
- Expert: $132 per seat per month
Launch a Chatbot Next Month
Enhance your WordPress site with a chatbot that does more than just answer questions. Automate support, capture leads, and guide visitors with AI conversations and dynamic workflows.
With Botpress, you get Autonomous Nodes for intelligent interactions, AI Transitions for adaptive responses, and workflows designed to streamline engagement—all without complex setup.
Start building here. It’s free.
FAQ
Do I need coding skills to add a chatbot to my WordPress site?
Not necessarily. Some chatbots, like Tidio and Collect.chat, offer dedicated WordPress plugins with no-code setup. Others, like Botpress, provide deeper customization through APIs, making them ideal for businesses that need more advanced automation and AI capabilities.
What’s the difference between rule-based and AI-powered chatbots?
- Rule-based chatbots follow pre-set decision trees and work best for FAQs and simple interactions.
- AI-powered chatbots (like Botpress and IBM watsonx Assistant) use NLP to understand and respond more dynamically to user input.
Can a chatbot help increase sales on my WordPress site?
Yes, chatbots can:
- Engage visitors instantly, preventing them from leaving
- Recommend products/services based on user needs
- Recover abandoned carts in WooCommerce
- Schedule demos or consultations for service businesses
Chatbots like Tidio and ManyChat integrate well with e-commerce and social media, while Botpress allows for highly personalized sales automation.
How do WordPress chatbots integrate with CRMs and other tools?
Some chatbots, like HubSpot Chatbot Builder and Zendesk Answer Bot, have built-in CRM integrations. Others, like Botpress, offer API access for connecting with custom tools, CRMs, and third-party apps.
What’s the best free chatbot for WordPress?
Most chatbot platforms offer free plans with basic features:
- Botpress – Free to start (pay-as-you-go)
- Tidio – Free for live chat & limited chatbot automation
- Collect.chat – Free for up to 50 responses/month
- IBM watsonx Assistant – Free for 1,000 messages/month
For serious AI-powered automation, Botpress provides the best value with scalable pricing.
Can I fully white-label my chatbot on WordPress?
Yes, but it depends on the platform. Botpress allows for full white-labeling on its Enterprise plan, meaning you can customize branding, host on your servers, and remove third-party branding. Other chatbots, like Tidio, offer white-label options at higher pricing tiers.
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