.webp)
We’ve all been there, juggling scattered inquiries, chasing missed follow-ups, and drowning in endless back-and-forths. Even the simplest sales tasks can feel like they’re taking forever.
Now, imagine a tool that not only keeps track of every lead but also predicts which ones are most likely to convert, follows up automatically, and lets you focus on closing the big deals.
That’s where AI sales agents — a specialized type of AI agents — come in, transforming sales from a chaotic grind to a streamlined, data-driven process.
What are AI sales agents?
AI sales agents are AI tools that engage prospects, qualify leads, and guide customers through the sales funnel. They provide 24/7 support across platforms like websites, messaging apps, and email to streamline sales processes and enhance customer interactions.
Leveraging machine learning, large language models (LLMs), natural language processing (NLP), natural language understanding (NLU), and predictive analytics, these tools perform tasks traditionally handled by salespeople.
AI sales agents handle high volumes of interactions efficiently and consistently, with high containment rates resolving most routine inquiries without human intervention.
What can AI sales agents do?
Lead generation
Acting as 24/7 'lead machines,' lead generation chatbots use conversational AI and agentic workflows to engage prospects, qualify them, and integrate their information into the sales process.
So, on an online clothing store’s website, these agents can:
- Greet visitors with a friendly message like, ‘Looking for something specific? Let me help!’
- Capture customer details such as email addresses, favourite styles, or sizes.
- Use this information to personalize the shopping experience, creating a smoother path to conversion.
Personalize recommendations
Like a personal shopper, AI sales agents offer tailored suggestions based on what a customer has browsed, bought, or liked before.
The clothing store’s website might suggest outfits based on what a customer has previously browsed or purchased, and say, ‘I noticed you liked the red jacket, how about pairing it with these black boots?’
They can chat naturally, guide customers to the right products, and adjust recommendations as the conversation goes on.
Answer questions
Handling customer inquiries is another area where AI sales agents come in handy. They immediately respond to customer inquiries, offering quick and accurate information about products, services, or policies.
An AI sales agent might:
- Answer questions like, ‘Do you have this dress in a size 6?’ or ‘How long does shipping take?’
- Check stock availability and respond with, ‘Yes, the dress is available in size 6.’
- Provide instant updates on shipping policies, saying, ‘Standard shipping takes 3-5 business days.’
Follow up
AI agents send reminders about abandoned carts, promotional offers, or scheduled meetings to re-engage potential customers.
If a customer leaves items in their cart, the AI can send a friendly follow-up message like, ‘You left your favourite jacket behind, complete your purchase now and get 10% off!’
Close deals
They guide customers through the sales funnel, from initial inquiry to final purchase, reducing friction in the buying process.
For example, after a customer selects items and asks for assistance, the agent might say, ‘Great choices! Let me walk you through a quick checkout process.’
What industries are using AI sales agents?
AI sales agents are game-changing for sales and marketing, automating repetitive tasks and creating smoother, more personalized customer experiences.
Although they are used in countless industries, here’s how they are making an impact in some of the most popular industries.
E-commerce
Online shopping is more popular than ever, with retail therapy just a click away. AI sales agents are enhancing this experience by streamlining lead generation, engaging potential customers in real time, and providing personalized product recommendations based on browsing and purchase history. Conversational AI for e-commerce uses AI chatbots to make these interactions more natural and straightforward.
So, if a customer is browsing for a new pair of headphones but feels overwhelmed by the options, they might log out without making a purchase. Enter the AI sales agent. It could follow up with a limited-time discount or suggest a bundle that includes a protective case and charger, making the decision simpler and more cost-effective.
Real Estate
Buying a house is complex and can be stressful, even for the most confident buyers. AI sales agents, particularly AI chatbots for real estate, are helping to simplify the process by qualifying leads, scheduling property viewings, and answering buyer inquiries in real time.
Let’s imagine a buyer exploring listings for a family home who has questions about the neighbourhood or financing options. An AI sales agent can step in to provide instant answers, suggest similar properties based on their preferences, and schedule a convenient viewing. This streamlines the experience for both the buyer and the real estate agent.
SaaS
Choosing the right software can be daunting, especially with so many options available. AI sales agents simplify the process by automating trial sign-ups, upselling subscriptions, and providing interactive product demos.
Picture a potential customer visiting a SaaS website to explore a project management tool. An AI sales agent could guide them through the trial sign-up process, recommend a premium plan based on their team size, and offer a quick demo highlighting key features—all while ensuring a seamless and engaging experience.
The 5 best AI sales agents
Ready to get started but intimidated by all of the possibilities?
Here’s an overview of some of the key features, pros, and cons of the top 5 AI sales agent tools.
1. Botpress
Botpress is a powerful, flexible platform for building AI-powered sales agents and LLM-driven solutions. Designed for developers and businesses, it combines adaptability with advanced features like natural language understanding (NLU), multilingual capabilities, and omnichannel support.
With Botpress, users can create highly customizable and scalable AI sales agents tailored to diverse applications, including lead generation, sales automation, and customer engagement. These agents seamlessly integrate with tools such as CRMs, marketing platforms, and ticketing systems, making them an ideal choice for businesses aiming to enhance their sales processes.
Key features:
- Advanced conversational AI powered by NLU and LLM technology.
- Multilingual and omnichannel capabilities to reach diverse audiences.
- Customizable workflows for applications across sales and customer engagement.
- Integration with CRMs, marketing platforms, and other tools for seamless operations.
Pros:
- Highly flexible and developer-friendly for tailored solutions.
- Scales well to meet the needs of both small and large businesses.
Cons:
- Prebuilt integrations for certain tools may be limited, requiring additional configuration in specific cases.
2. HubSpot
HubSpot provides a comprehensive CRM platform with integrated AI sales agents designed for small to medium-sized businesses. These agents excel at lead qualification, meeting scheduling, and automating routine tasks, all while seamlessly integrating with the CRM to streamline sales workflows.
Key features:
- Integrated AI sales agents for lead qualification and meeting scheduling.
- Automation of routine tasks to enhance sales team efficiency.
- Seamless integration with HubSpot CRM for a unified workflow.
Pros:
- Excellent for small to medium-sized businesses with limited technical resources.
- Provides a comprehensive suite of tools in a single platform.
Cons:
- Limited scalability for large enterprises.
- Features may feel basic compared to standalone AI solutions.
3. Zoho SalesIQ
Zoho SalesIQ is tailored for lead generation and customer engagement. It features real-time visitor tracking, automated chat responses, and robust analytics to optimize sales strategies.
Key features:
- Real-time visitor tracking for proactive lead engagement.
- Automated responses powered by conversational AI.
- Robust analytics to refine sales strategies and customer engagement.
Pros:
- Affordable solution for small businesses.
- Easy to use and integrates well with other Zoho tools.
Cons:
- May lack advanced AI capabilities found in more sophisticated tools.
- Limited customization options for complex workflows.
4. Freshdesk Freddy AI
Developed by Freshworks, Freddy AI assists with overall sales processes. It provides AI-driven insights, automates repetitive tasks, and integrates with various communication channels to enhance customer interactions.
Key Features:
- AI-driven insights to optimize sales strategies.
- Automation of repetitive tasks to improve efficiency.
- Integration with multiple communication channels for streamlined interactions.
Pros:
- Simplifies complex workflows with automation.
- Offers valuable insights to improve decision-making.
Cons:
- May require additional configuration for advanced use cases.
5. Salesforce Einstein
Salesforce Einstein is an AI-powered platform offering enterprise-level automation. It delivers predictive analytics, personalized customer experiences, and deep integration with Salesforce CRM for comprehensive sales management.
Key Features:
- Predictive analytics to identify high-value leads.
- Personalized customer experiences based on data insights.
- Full integration with Salesforce CRM for unified sales management.
Pros:
- Enterprise-level capabilities for large-scale businesses.
- Deep integration with Salesforce’s ecosystem.
Cons:
- Best suited for companies already using Salesforce CRM.
Deploy a custom AI sales agents now
AI sales agents are rapidly being adopted by sales teams to enhance lead generation, automate follow-ups, and provide 24/7 customer engagement.
Companies slow to adopt will feel the consequences of missing the AI wave.
Botpress is a highly extensible platform designed for enterprises to deploy AI sales agents with diverse capabilities. Waiver Group experienced a 25% increase in leads, achieving full ROI within three weeks of deploying Botpress AI agents.
With Botpress, you can drive sales growth, increase leads, and see results quickly.
Start building here. It’s free.
Table of Contents
Stay up to date with the latest on AI agents
Share this on:
.svg)
