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11 Common Chatbot Mistakes for Companies

We've deployed chatbots with enterprises for years. Here are the most common mistakes we see.

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Chatbot for Bookings

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Botpress

Dec 12

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What is Agentic AI?

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Sarah Chudleigh

Dec 11

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Botpress

Dec 6

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Complete Guide to AI Chatbots in Insurance (2025)

AI chatbots can cut through the chaos of insurance chaos — streamlining claims, guiding users, and booking meetings.

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Dec 4

Use Cases
Complete Guide to Chatbot Containment Rates

How do you measure the chatbot containment rate? And how can your team improve it?

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Dec 4

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How to Use Chatbots for Higher Education in 2025

AI chatbots for higher education are changing student engagement and saving educators' time. Here's everything you need to know.

Sarah Chudleigh

Dec 3

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Rich Communication Services (RCS) is a next-gen messaging protocol that enhances traditional SMS. In short, it makes mobile messaging better.

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Why we got rid of intent classifiers

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Jean-Bernard Perron

Nov 22

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25 GenAI Use Cases for AI Agents and Chatbots

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Nov 22

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Building your own AI agents has never been easier. Here's how to get started.

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Nov 18

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Sarah Chudleigh

Nov 15

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9 Ways to Make Your Chatbot Sound More Human

Conversation design can be tricky. Here are our tips on merging human and machine communication.

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Nov 14

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10 Artificial Intelligence Trends to Watch for in 2025

What does AI have in store from 2025? Here are the top AI trends to watch for.

Sarah Chudleigh

Nov 8

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Complete Guide to LLM Agents (2025)

LLM agents are AI systems for natural language tasks, like customer support and data analysis.

Sarah Chudleigh

Nov 6

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Guide to Multi-Agent Systems in 2025

What are multi-agent systems, and what can you use them for?

Sarah Chudleigh

Nov 5

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A Solution Engineer's Guide to Autonomous Nodes

This guide aims to help bot builders create AI agents in the Botpress Studio.

Bassam Tantawi

Oct 31

For Builders
Why you need AI to do CX in 2025

The best customer experiences have these 5 key ingredients.

Sarah Chudleigh

Oct 25

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Best Large Language Models in 2025 (Open Source + Hosted LLMs)

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Botpress

Oct 19

AI Basics
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The Trend Towards Low Code Chatbot Platforms

As software development techniques and tools advance, we progressively move towards low code and no code approaches.

Marc Mercier

Oct 18

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How to Build an AI Chatbot in 2025: Step-by-Step Guide

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Oct 9

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An easy guide to natural language understanding (NLU), including how it works and real-world examples.

Botpress

Oct 7

AI Basics
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Using RAG in AI allows you to harness the power of LLMs while staying grounded in your own files, documents or webpages.

Sarah Chudleigh

Oct 4

AI Basics
How Does ChatGPT Work?

Learn more about ChatGPT technology, including how it works and how it can benefit both individuals and organizations.

Botpress

Oct 4

AI Basics
What is an AI assistant?

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Sarah Chudleigh

Oct 4

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What is AI Prompt Chaining?

Use AI prompt chaining to complete complex, multi-step workflows with generative AI.

Sarah Chudleigh

Oct 1

AI Basics
How Accurate is ChatGPT?

ChatGPT can answer anything you throw at it. But how trustworthy is its output?

Botpress

Sep 27

AI Basics
What is chain-of-thought prompting?

Even if an LLM-powered chatbot doesn't employ chain-of-thought reasoning, you can use chain-of-thought prompting to improve response quality.

Sarah Chudleigh

Sep 27

AI Basics
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Here's how and why Botpress uses bespoke abstractions to interface with LLMs.

Sylvain Perron

Sep 26

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For Builders
Everything you need to know about ChatGPT

What is ChatGPT, really? Dive into the inner workings of the world's most famous chatbot and what you can use it for.

Sarah Chudleigh

Sep 23

AI Basics
How to Calculate ROI for 3 Types of Chatbots

Calculating chatbot ROI can be tricky. Here's how to measure ROI for customer service, internal, and lead gen chatbots.

Sarah Chudleigh

Sep 17

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Everything you should know about GPT-5

A deep dive into GPT-5—its features, improvements, release date, cost, and what it means for AI developers and businesses.

Aryan Kargwal

Sep 17

AI Basics
The death of chatbots and the rise of AI agents

From NLP to LLMs, AI chatbots have rapidly evolved in the past few years. The Botpress CRO explains how chatbots become AI agents.

Mathieu Weber

Sep 16

Insights
How to choose a custom LLM for your AI project

There are plenty of ways to customize LLM. Here's how to pick the best one for your AI project.

Patrick Hamelin

Sep 13

For Builders
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Everything you should know about OpenAI o1 (formerly known as Strawberry)

You might know it as Q* or Strawberry: the latest OpenAI LLM is here. This is everything you need to know.

Sarah Chudleigh

Sep 13

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Every forward-thinking sales team is investing in AI automation. Here are 15 ways to bring AI to sales processes, from outbound to business case.

David Rubies

Sep 5

Use Cases
What is natural language processing (NLP) in AI?

NLP is used all around us - but how does it work? Learn everything you need to know about natural language processing.

Sarah Chudleigh

Sep 4

AI Basics
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RPA refers to software robots that run virtually and automate digital workplace tasks such as data entry.

Botpress

Aug 28

AI Basics
AI Chatbots for E-Commerce: Top 6 Tools in 2025

AI chatbots are rapidly changing e-commerce experiences. Here's how to pick and implement an AI chatbot for e-commerce.

Botpress

Aug 27

Use Cases
Key Chatbot Statistics for 2025: Perceptions, Market Growth, Trends

A roundup of the key AI chatbot statistics to know in 2024, including perceptions, market growth, and trends.

Botpress

Aug 21

AI Basics
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What is an AI Chatbot?

Everything you need to know about AI chatbots, including key terms, use cases, benefits, and how to build your own.

Sarah Chudleigh

Aug 21

AI Basics