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AI chatbots are redefining how companies design their employees’ day-to-day – including the rapid spread of chatbots for HR.
HR chatbots were once simple FAQ bots. But now? They’re AI agents that can take action into a company’s existing systems.
They can manage vacation time, manage documentation, and provide immediate information and support to employees.
What is an HR chatbot?
An HR chatbot is an AI-powered virtual assistant designed to help with human resources tasks. They can assist with onboarding, manage leave requests, process benefits inquiries, or provide policy information.
By handling repetitive and time-consuming tasks, HR chatbots allow HR professionals to focus on more strategic functions – and they allow employees 24/7 access to information and support.
HR tasks you can automate with AI
If you build an HR chatbot on an extensible, flexible platform, then there’s no limit to the tasks your HR chatbot can accomplish. But most HR chatbots will start off by automating – or partially automating – the following tasks:
Onboarding
AI chatbots can guide new hires through every step of the onboarding process, from paperwork to scheduling their first day, making it seamless and stress-free.
Manage time off
Employees can request and track their time off with ease, while the chatbot automatically logs balances and approvals without HR lifting a finger.
Payroll queries
Common payroll questions, like pay dates or deductions, can be answered instantly by the chatbot, cutting down on back-and-forth emails.
Facilitate performance review
Chatbots can help schedule performance reviews, send reminders, and collect feedback, ensuring no step in the process is missed.
Feedback collection
Automate employee surveys and pulse checks with an AI chatbot to gather insights on morale and areas for improvement.
Training and development
AI chatbots can recommend training programs, track progress, and remind employees to complete mandatory courses.
Policy updates
Whenever there's a policy change, chatbots can instantly inform all employees and provide them with the latest details.
7 Benefits of an HR Chatbot
1. Increased efficiency
No more waiting for employees – they can access support and find answers instantaneously.
2. 24/7 availability
With an HR chatbot, employees can access support and find answers outside of normal office hours. This is especially useful for organizations with remote teams, shift work, or international offices.
3. Cost efficient
By automating repetitive tasks, HR chatbots allow companies to scale far more efficiently. Organizations can serve more employees and offer more services than when relying on human labor alone.
4. Scalability
Scaling an HR team involves hiring and training – but scaling an AI chatbot is far simpler. Chatbots can handle an increasing number of queries without requiring more resources.
5. Streamlined processes
An advanced HR chatbot can streamline complex HR workflows, from onboarding to performance reviews. Eliminating repetitive tasks drastically increases your HR team’s efficiency and bandwidth.
6. Multilingual support
No matter the preferred language of your employees, a chatbot can handle it all. AI chatbots can converse in most languages and even facilitate automatic translations of documents.
7. Data insights
An added bonus of using an HR chatbot is the automatic data you can compile from users. Most AI chatbot platforms will provide analytics about interactions, like the number of messages sent per conversation.
Advanced AI platform will allow your team to set up custom analytics, like how often a bot is able to resolve a problem on its own, or how many times your bot isn’t able to answer a question using its Knowledge Base.
Key Features of an HR Chatbot
Security
HR chatbots typically handle personal data – first and last names, addresses, login information, or even medical information.
It’s of paramount importance that your team either DIY a secure solution or select an AI automation platform that boasts stringent security requirements.
Depending on the location of your organization, your AI chatbot may need to be GDPR compliant.
You can read more about the security features of our AI platform.
Easy access
If your HR chatbot is hard to access, employees won’t use it. The chatbot should be accessible on common channels, like Slack, Microsoft Teams, WhatsApp, or an organization-wide portal.
Scalability
As organizations grow, HR chatbots can handle increasing workloads without a decline in performance. A scalable chatbot solution can grow alongside the company without requiring significant additional resources.
If an HR chatbot is successful, your organization should prepare to scale their AI adoption.
If your onboarding chatbot is a success, why not expand it to include a vacation request system? Or if your HR chatbot is automating all possible HR processes, consider making the same gains by automating IT support (like our client, who reduced their IT calls by 30%).
The 6 Best HR Chatbots
There are endless options on the market for HR chatbots, from hyper-specific automation tools to customizable AI agent platforms.
It's not as hard to build a custom AI chatbot as you might think. A chatbot platform can bring you most of the way there — all you need to do is integrate and customize.
The best chatbot platforms will allow you to get started with their product for free, so you can test out its capabilities. Here are a few of our favorites to get you started.
1. Botpress
Botpress is a versatile AI agent platform, endlessly customizable and extensible. It’s always up-to-date with the latest LLM engines, ensuring its chatbots and AI agents are always powered by the most recent technology.
The platform includes pre-built integrations to the most popular software and channels, and allows developers to connect their bot to any knowledge base or internal platform.
The company has over 750,000 active bots in production as of June 2024, processing over 1 billion messages. Their AI chatbots span customer service, HR, IT, governments, tech, and more.
Its AI agents for HR can do far more than answer questions – they can take action into an enterprise’s existing platforms to automate full workflows. Its advanced RAG system and secure deployment ensures on-brand interactions every time.
Learning the ins and outs of the platform is made simple with their YouTube video tutorials and by their expert-curated courses at Botpress Academy.
Key benefits:
- 24/7 support
- Advanced analytics
- Pre-built, omnichannel integrations
- Human in the loop (HITL) to add a human into an AI conversation
- Automatic translation to over 100+ languages
- Endlessly customizable and extensible – connect an AI chat bot to any platform or channel
2. Leena AI
Leena AI is a generative AI assistant that reduces IT and HR tickets. Their autonomous agent is powered by Leena’s proprietary large language model.
The Leena AI agent can resolve employee queries with self-service options, and allows for customization for each enterprise. They offer features like automated responses to common HR queries, employee engagement surveys, and workflow automation for tasks such as leave requests and performance management.
The platform integrates seamlessly with popular HR systems, including SAP SuccessFactors, Oracle, and Workday, ensuring a smooth user experience across existing tools.
Leena AI supports over 100 languages and provides 24/7 assistance. The platform is recognized for enhancing productivity and efficiency in HR departments, allowing HR teams to focus on strategic initiatives while automating routine tasks.
Key benefits:
- 24/7 support
- Integration to existing security groups
- Seamless multi-channel support
- Multilingual support for over 100+ languages
3. Rezolve.ai
Rezolve.ai is a generative AI ‘sidekick’ to streamline IT and HR services. Their platform allows companies to automate routine tasks through Microsoft Teams
Launched in 2016, it integrates with Microsoft Teams and Slack, making it a convenient solution for users of these tools.
Rezolve.ai’s features include AI-driven ticket resolution, knowledge management, task automation, and automated routing of requests.
The platform supports HR functions like employee onboarding, case management, and workflow approvals, allowing for 24/7 support. Its multi-layered knowledge management helps address common questions, and conversational microlearning capabilities provide employees with training directly within the service interface.
Key benefits:
- 24/7 support
- Microlearning opportunities
- Microsoft Teams and Slack integration
- Full suite of HR capabilities
4. Botsify
Botsify is a versatile AI chatbot platform that simplifies HR automation. It supports various channels, including Facebook Messenger, WhatsApp, Instagram, Telegram, and websites.
Botsify’s HR chatbots can handle tasks like onboarding, answering common HR queries, and gathering employee feedback through conversational surveys. With 24/7 availability, the platform allows employees to access HR services anytime.
The platform incorporates natural language processing to provide accurate responses and supports multilingual capabilities to cater to a global workforce.
Additionally, Botsify’s omnichannel integration allows seamless communication across multiple platforms, and its live chat feature enables human fallback when needed, ensuring a smooth employee support experience.
Key benefits:
- 24/7 support
- Omnichannel support (WhatsApp, Telegram, websites, etc.)
- Live chat feature
5. MeBeBot
MeBeBot is an AI-powered intelligent assistant that streamlines employee support across HR, IT, and operations by automating responses to common questions and tasks.
It provides instant answers to employees through a curated global knowledge base with over 300 frequently asked questions, which can be customized to fit specific company policies and processes.
Integrated seamlessly into Microsoft Teams, Slack, and SharePoint, MeBeBot enables 24/7 support for employees in multiple languages.
Additional features include real-time data insights, pulse surveys, and push messaging to help monitor employee engagement and gather feedback.
MeBeBot's ease of implementation and maintenance allows non-technical users to update the content, making it a cost-effective and efficient solution for employee service automation.
Key benefits:
- 24/7 support
- Multilingual support
- Built-in integrations
- HR features like pulse surveys
6. HappyFox
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HappyFox is an AI-powered HR chatbot that helps organizations automate employee support. It’s designed to handle repetitive tasks, like answering queries about company policies, benefits, payroll, and leave management.
The platform integrates seamlessly with popular collaboration tools like Slack and Microsoft Teams, providing employees with real-time support directly within the platforms they already use.
The platform’s features include onboarding automation, where new hires can be guided through the process, policy distribution, and obtaining necessary consents without requiring HR staff to manually manage each step. It also supports approval workflows and offboarding procedures.
Key benefits:
- 24/7 support
- Integrations to popular collaboration tools
- Onboarding automation
- Support for automating repetitive tasks
Deploy an HR chatbot next month
AI chatbots are quickly reaching mass adoption rates amongst HR departments in enterprises – for onboarding, time management, document management, and complex questions about policies and benefits. Companies slow to adopt will feel the consequences of missing the AI wave.
Botpress is an endlessly extensible bot-building platform built for enterprises. Our stack allows developers to build chatbots and AI agents with any capabilities you could need.
Our enhanced security suite ensures that customer data is always protected, and fully controlled by your team.
Start building today. It's free.
Or contact our sales team to learn more.
FAQ
How much does an HR chatbot cost?
HR chatbots range from free to hundreds of dollars per month. There are plenty of free chatbot platforms, but enterprises will need bespoke, paid plans.
What does an HR chatbot do?
An HR chatbot automates tasks like answering FAQs, onboarding, managing leave, and handling HR requests, improving employee support and efficiency.
What’s the best HR chatbot?
The best HR chatbot depends on your company’s needs – it should be extendable, flexible, and scalable to get the best results.
How is generative AI used in HR?
Generative AI can enhance employee engagement by conducting personalized training, answering complex questions, and managing time off and sick days.
How can enterprises deploy responsible AI in HR?
Enterprises can ensure responsible AI in HR by focusing on transparency, data privacy, bias reduction, and aligning their use of AI tools with company guidelines.
