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FAQ

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Is Botpress free to use?

All you need to get started building a chatbot is available in Botpress for free. We also include 1,000 incoming messages per month for your bot to consume at no cost. If you need more monthly incoming messages, each additional message is $0.005USD.

What is an incoming message?

An incoming message is any type of user input interaction with your bot. For example, interactive messages such as button clicks and file uploads are considered incoming messages. If a user sends a "Hello" message to your bot and then responds to a message from your bot with a file upload, that counts as two incoming messages. Messages received while testing in the Studio Emulator do not count towards the incoming message monthly quota.

Do messages sent in the Emulator count towards my bot's incoming messages?

No, messages received while testing in the Studio Emulator do not count towards your bot's incoming message sum. Only incoming messages received outside of the Emulator count towards your bot's incoming messages sum.

How does Botpress' pricing work?

Within 1,000 incoming messages per month, Botpress is completely free to use. Beyond 1,000 incoming messages in a month, you will be charged $0.005USD for each subsequent incoming message.

What kind of support does Botpress offer?

For the self-serve plan we offer customer support via email & live chat and do our best to answer within 48 hours. If you're looking for guaranteed SLAs and a dedicated customer success manager, please contact sales about our enterprise plan.

How do I increase the volume of incoming messages available to my bot?

If you want to increase the number of incoming messages beyond 1,000 per month, input your credit card into the billing page on your cloud account. If you are already on a paid account, you can increase the number of incoming messages by modifying your monthly spend limit. Beyond 200,000 monthly incoming messages per month, please contact sales.

What happens if I go above 1,000 incoming messages in one month?

The first 1,000 incoming messages in a monthly period are free. To receive more messages in a monthly period you need to input your credit card. Otherwise your bot will not accept new incoming messages until the monthly messaging quota resets at the end of the monthly period.

What's the difference in the plans you offer?

We only offer two plans: self-serve & enterprise. The self-serve plan includes 1,000 incoming monthly messages for free with additional messages available for purchase. To learn more about our Enterprise plan, please contact sales.

Is there a limit to the number of monthly incoming messages in the self-serve plan?

The self-serve plan maxes out at 200,000 incoming messages per month. If you need a higher volume, please contact sales.

Is there a rate limit on the self-serve plan?

Yes, the rate limit on the self-serve plan is 100 API calls per second. If you'd like to increase the rate limit, please contact sales.

What's the difference between a bot and a workspace?

A workspace is the space where bots are created. Billing accounts are attached to all the bots contained within the same workspace.

What is Botpress for Good?

Botpress for Good is our commitment to furthering humanitarian causes by making Botpress more affordable for nonprofit organizations, educational institutions, and open-source projects. To learn more about the Botpress for Good program, please get in touch.

Can I place a limit on my monthly spend?

You will be able to place a limit on how much monthly spend your bot consumes soon. Within the billing page of your Cloud account, you will be able to click on the Spending Limit tab to set it up. At any time you can increase or decrease this limit.

What happens when I reach my monthly limit spend?

Once you reach your monthly limit spend, you will still have access to your workspace. However, your bots will no longer receive incoming messages. At any time throughout the billing period you can increase the amount of incoming messages by increasing the monthly limit or alternatively waiting until the monthly period resets.

When will I be charged?

Charges occur within 24 hours after the last day of the monthly period.

What are my payment options?

Except for Enterprise accounts, all payments are made via credit card. For Enterprise accounts, we can issue an annual invoice with payment via PO and/or ACH, wire, or check. For more information, please contact sales.

Do you offer volume discounts?

We offer volume discounts past 200,000 monthly incoming messages. For more information, please contact sales.

Are there alternative payment methods or invoicing terms?

Alternative payment methods and invoicing terms are available for Enterprise accounts. For more information, please contact sales.

Do you offer discounts for nonprofit organizations?

Yes, we do. Please contact sales to learn more.

Do you have more advanced SLAs?

Yes, we do. For more information about advanced SLAs, please contact sales.

When will my monthly counter reset?

The incoming messages counter resets every 30 days from the initial creation date of the workspace.

Is there a price difference if my bot won't be using NLU capabilities?

Regardless of NLU usage all incoming messages beyond 1,000 in a month are charged at the same cost of $0.005USD per message

Is there a limit to the number of chatbots I can build?

Yes, in the unpaid self-serve plan there is a limit of 5 chatbots that can be shared across all workspaces.

Is there a limit to the number of free workspaces I can use?

Yes, in the unpaid self-serve plan there is a limit of 1 free workspace.

Can I cancel at any time?

Yes, you can cancel your Botpress self-serve plan at any time. You will receive a final charge for the incoming messages received up to cancellation.

Pay as you go
No upfront commitment

Monthly pricing calculator

$10

Looking for Enterprise Capabilities?

01

FAQ

Build better with Botpress

Pay as you goNo upfront commitment

Monthly pricing calculator

$10

Looking for Enterprise Capabilities?

01

FAQ

Build better with Botpress

Pay as you go
No upfront commitment