Chatbots are one of the branches of artificial intelligence that have been developing the most in recent years. They are one of the best known technological tools because they are mostly designed to hold conversations with humans.
With the increasing popularity of chatbots, we are constantly discovering new ways in which virtual assistants can help nurses, physicians, patients and families. They can help for simple tasks like reminding patients to take their medications and scheduling appointments but they can also be used to deal with more complex issues. In fact, chatbots for mental health and therapy are being developed. For example, Replika is an intelligent chatbot that navigates feelings and empathy.
Chatbot technology can be used in different ways in the healthcare industry. There are already various health chatbots on the market and each bot is different and designed with a specific objective in mind. Here are the main uses for health bots so far:
Many people tend to be skeptical when they hear mentions of virtual assistants in the context of healthcare. This is a natural reaction, considering that medical care is a serious matter, with very little room for experimentation. However, medical professionals are aware of the unique benefits that health bots bring to healthcare.
To understand the value of using chatbots within healthcare it is necessary to consider the costs of providing the chatbot services, the economic value generated by these services and the risks these services might introduce to the process. As mentioned in other blogs, it is important to also consider whether the chatbot is the best interface for the task at hand, as opposed to a graphical interface.
We first need to consider steps that users of healthcare services might undertake when they have an issue.
This is a brainstorm of the steps (and the steps will differ for different people and situations) however it is hopefully illustrative of the general approach.
We now want to consider whether any of the above steps could be appropriately carried out with the help of a chatbot. Again this is brainstorming so there will be many other relevant (and potentially better) ideas for each step. The important point is to see how chatbots can provide value to the customer.
Of course, not all the above steps are realistic and some would introduce privacy concerns. It is, however, useful to consider which steps might have an outsized benefit on the customer experience and potentially generate more profit.
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Disclaimer: We encourage our blog authors to give their personal opinions. The opinions expressed in this blog are therefore those of the authors. They do not necessarily reflect the opinions or views of Botpress as a company.
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