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Why Alexa and Google Assistant Are Not the Future for Business Chatbots

Chatbots are already ubiquitous, at least in the home and on the phone…

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A Framework to Think About the Future of Chatbot

They can increase ROI and customer satisfaction when used in customer support...

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Adding Agility and Resiliency to Customer Care with Robotic Process Automation (RPA) and Conversational AI

As customer centricity grows in its importance across industries, enterprise companies must transform!

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All You Need to Know About Conversational AI Platforms

A conversational AI platform is a tool that automates human-machine interaction and workflows. Discover more....

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Chatbots in the Gaming Industry

Artificial Intelligence is no longer a thing of the future – it’s here and it’s now. From the virtual assistants that...

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Smart Assistants for the Workplace

Smart assistants for the workplace are simply chatbots for employees. These chatbots allow employees to ask the...

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The Voice Assistant Wars

On September 24th, 2019, the Voice Interoperability Initiative was launched. Amazon, Microsoft and over 30 other...

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The Future of Big Data is Small Data

Imagine you want to create software to do a task. There are two main ways to do it and one intermediate way...

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Will Robots Take my Job?

Will a robot take your job? This is an understandable question given the current hype about robotics and artificial...

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Turing Test

The Turing Test is an AI test to see whether, through a chat conversation, a computer can convince a human that it is...

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Nine Reasons Why You Should Use Chatbots for Your Business

As a business owner Sarah was eager to use new technologies to give customers new ways of interacting with the...

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Everything You Need to Know About AI Chatbots

AI chatbots consist of a set of technologies that allow users to have a conversational experience