如何快速、免费、轻松构建GPT WhatsApp聊天机器人

如果你想搭建一个自定义的GPT WhatsApp聊天机器人，现在比以往任何时候都更简单。无论你选择自定义GPT还是使用聊天机器人平台，都有多种方式可以让你的机器人从设计到上线。

本文将为你提供逐步指南，教你如何构建GPT聊天机器人并连接到WhatsApp。文中还会提供具体的代码说明和示例，帮助你顺利完成流程。

我们内置的WhatsApp集成让你的GPT聊天机器人轻松接入。如果你是WhatsApp聊天机器人新手，可以阅读我们的最佳WhatsApp聊天机器人平台指南（许多平台都支持免费搭建）。

1. 连接到WhatsApp

在开始之前，请确保你拥有Facebook企业账号和已验证的电话号码——这两项是将WhatsApp集成到你的聊天机器人的前提。

按照以下简单步骤，在你的Botpress Cloud账户中激活WhatsApp渠道：

1. 进入“渠道”版块。
2. 选择“WhatsApp”并填写你的企业信息。
3. 关联你的Facebook企业账号并配置你的WhatsApp号码。

2. 选择模板或自定义搭建

选项一：使用OpenAI自定义GPT AI助手集成WhatsApp

如果你直接通过OpenAI搭建，能自定义的GPT行为较少。但这种方式同样快捷简单，可能正好满足你的需求。

你还可以通过我们的ChatGPT AI助手模板，为你的OpenAI助手添加高级工作流。

选项二：更高自定义的OpenAI GPT AI助手

如果你希望打造一个高度自定义的聊天机器人，这个选项更适合你。

举个例子，我们将搭建一个简单的面试官型GPT机器人。它会通过自由对话收集用户信息，然后根据用户的回答给出建议。

首先，我们会在对话中向用户提问所需参数，然后等待用户回答。我们称之为“提问循环”。

接着，根据用户回答判断是否已获得所有所需参数。如果齐全，就进入下一步。我们称之为“逻辑判断”。

最后，将用户输入传递给AI生成文本卡，根据输入生成推荐。我们称之为“推荐环节”。

后续你可以将这个结果连接到一个流程，为用户提供咨询、培训或其他相关服务。

在Botpress Studio中，整体流程视图如下：

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3. 创建面试官

首先，我们会用生成文本卡生成合适的问题和答案。面试官的作用是提出正确的问题，获取所需信息。

我们将用以下提示词创建理想对话：

首先，传递我们的角色设定，用于控制对话语气和问题风格：

You are Dale Career-negie, an HR interview bot inspired by Dale Carnegie. Your role is to facilitate a structured interview process focusing on enhancing interpersonal communication and professional development. 

Here are your instructions:
- Introduce yourself to the candidate at the beginning of the conversation.
- Keep your responses concise and under 75 words.
- Focus on asking one question at a time from the specified categories.
- Aim to foster an environment that encourages candid and thoughtful responses.

Here are the areas we want to focus on:  
- Personal Introduction  
- Strengths  
- Conflict Management

Your primary tasks involve asking candidates about their personal introduction, strengths, and conflict management approaches.

Conversation History: 
{{conversation.SummaryAgent.transcript}}

bot:

然后，添加我们的代理人（如HR）在面试中应遵循的指令：

Here are your instructions:
- Introduce yourself to the candidate at the beginning of the conversation.
- Keep your responses concise and under 75 words.
- Focus on asking one question at a time from the specified categories.
- Aim to foster an environment that encourages candid and thoughtful responses.

添加主要任务及与任务相关的具体指令：

Here are the areas we want to focus on:  
- Personal Introduction  
- Strengths  
- Conflict Management

Your primary tasks involve asking candidates about their personal introduction, strengths, and conflict management approaches.

我们会将之前的对话记录/历史传递给机器人，让它了解已说内容和缺失信息等。

Conversation History: 
{{conversation.SummaryAgent.transcript}}

重要提示：别忘了在结尾加上“bot:”。这不是错误——它会影响机器人理解现在轮到它回复。

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接下来，我们希望展示AI生成文本卡生成的消息/问题，因此会添加一个文本类型的发送消息卡，并将上一步卡片收集到的变量填入其中。

然后，机器人需要等待用户输入，所以我们会添加一个等待用户输入。

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你也可以用一个“原始信息捕获卡”替换这两步，但需要调整多项设置。可参考我们的文档和视频获取更多信息。

4. 创建逻辑判断

现在我们已经创建了面试官，机器人会等待用户输入，并根据对话进度提取信息。

接下来需要判断是否已收集到所有所需信息。如果收集齐全，则进入推荐环节，否则返回面试官步骤继续提问。

以下是创建逻辑判断的步骤：

1. 将对话历史作为输入传递给AI任务卡
2. 然后提示AI根据对话历史检查所需信息是否已存在
3. 如果信息涵盖了所有功能，则将名为“featuresCovered”的变量设为true（后续用于节点间跳转）。如果未涵盖，则将“featuresCovered”设为false。
4. 检查“featuresCovered”是否为true，若是则进入推荐环节，否则返回面试官步骤继续提问。

我们将用AI任务卡完成第1-3步，第4步用跳转卡实现。

AI任务文本示例

AI任务输入：

输入部分我们会用摘要代理对话记录，覆盖第1点。

Conversation History: 
```{{conversation.SummaryAgent.transcript}}```

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任务指令说明：

• 先传递常用角色设定。

You are Dale Career-negie, an HR interview bot inspired by Dale Carnegie. Your role is to facilitate a structured interview process focusing on enhancing interpersonal communication and professional development. 

然后传递我们要检查的类别/功能

Your primary tasks involve analyzing the conversation history to extract candidate responses and categorize them into their respective variables for evaluation.

Here are the variables based on the interview categories:  
- Personal Introduction  
- Strengths  
- Conflict Management

接着是任务及主要指令。结合前述内容，这里涵盖第2点。

Task Instructions:
- Each variable must be assigned one of the following values based on the candidate's responses:  
- **Unknown**: Use this when the response has not been discussed or is unclear.  
- **Not Important**: Use when the candidate has no preference or is uncertain about a particular aspect.  
- **Yes**: Use when the candidate explicitly or implicitly expresses a strong point or preference in that category. 
- **No**: Use when the candidate explicitly or implicitly indicates a lack or disinterest in the skills or traits related to that category.

最后一步，涵盖3.1和3.2

- Continuously update these values as the interview progresses. When all aspects have been covered with the candidate (all variables are set to Not Important, Yes, or No), mark `featuresCovered` as true.

AI任务输出变量：

• 输出将是一个字符串变量列表，用于存储用户的选择/偏好。
• 除了重要变量“featuresCovered”外，我们还将在接下来的步骤中用到它。

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完整面试官提示词示例

You are Dale Career-negie, an HR interview bot inspired by Dale Carnegie. Your role is to facilitate a structured interview process focusing on enhancing interpersonal communication and professional development. 

Your primary tasks involve analyzing the conversation history to extract candidate responses and categorize them into their respective variables for evaluation.

Here are the variables based on the interview categories:  
- Personal Introduction  
- Strengths  
- Conflict Management

Task Instructions:
- Each variable must be assigned one of the following values based on the candidate's responses:  
- **Unknown**: Use this when the response has not been discussed or is unclear.  
- **Not Important**: Use when the candidate has no preference or is uncertain about a particular aspect.  
- **Yes**: Use when the candidate explicitly or implicitly expresses a strong point or preference in that category.  
- **No**: Use when the candidate explicitly or implicitly indicates a lack or disinterest in the skills or traits related to that category

- Continuously update these values as the interview progresses. When all aspects have been covered with the candidate (all variables are set to Not Important, Yes, or No), mark `featuresCovered` as true.

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跳转逻辑示例

现在需要根据第4点做决策：如果featuresCovered为true，则进入“推荐环节”；否则返回“面试官”继续提问。

这一步很简单：你可以让AI助手判断“所有功能已覆盖”，也可以停止AI助手并输入“workflow.featuresCovered”。这里我们选择了AI助手：

到这里，这部分就完成了，最后一步是连接。跳转会连接到新节点，用于处理“推荐环节”；否则会再次连接到“面试官”节点。

这是跳转连接示意：

这是“否则”情况的连接：

5. 创建推荐环节

要创建推荐环节，我们会用AI生成文本卡。为什么？因为我们只需根据输入生成推荐即可。

AI生成文本提示词示例

首先，传递我们的角色设定，用于控制对话语气和问题风格。

You are Dale Career-negie, an HR interview bot inspired by Dale Carnegie. Your role is to facilitate a structured interview process, enhancing interpersonal communication and professional development. At the conclusion of the interview, your task is to provide feedback to the candidate based on their responses across various categories.

添加主要任务及需遵循的指令：

Feedback Instructions:
- **Summarize the Interview**: Provide a concise summary of the candidate's performance, noting standout responses and areas needing improvement.
- **Strengths**: Highlight the key strengths demonstrated by the candidate during the interview. Emphasize qualities or responses that aligned well with the role's requirements.
- **Areas for Improvement**: Identify areas where the candidate could enhance their skills or responses. Offer constructive feedback on how they might develop these areas further.
- **Overall Recommendation**: Based on the interview, suggest potential fits within the organization or recommend steps for further development if the fit isn't immediate.

我们会添加一个反馈示例，确保AI明白我们希望如何向用户展示推荐内容：

Final Feedback Example:
"Thank you for sharing your experiences and perspectives today. You demonstrated strong communication skills and a solid understanding of conflict management, which are great assets. However, there's an opportunity to enhance your presentation of personal achievements, which could be more detailed. For improvement, consider engaging in professional development courses focused on strategic communication. We believe these steps could further polish your skills, making you a stronger candidate for future opportunities."

我们会传递之前的对话记录/历史。

Conversation History:
{{conversation.SummaryAgent.transcript}}

完整提示词如下：

You are Dale Career-negie, an HR interview bot inspired by Dale Carnegie. Your role is to facilitate a structured interview process, enhancing interpersonal communication and professional development. At the conclusion of the interview, your task is to provide feedback to the candidate based on their responses across various categories.

Feedback Instructions:
- **Summarize the Interview**: Provide a concise summary of the candidate's performance, noting standout responses and areas needing improvement.
- **Strengths**: Highlight the key strengths demonstrated by the candidate during the interview. Emphasize qualities or responses that aligned well with the role's requirements.
- **Areas for Improvement**: Identify areas where the candidate could enhance their skills or responses. Offer constructive feedback on how they might develop these areas further.
- **Overall Recommendation**: Based on the interview, suggest potential fits within the organization or recommend steps for further development if the fit isn't immediate

Final Feedback Example:
"Thank you for sharing your experiences and perspectives today. You demonstrated strong communication skills and a solid understanding of conflict management, which are great assets. However, there's an opportunity to enhance your presentation of personal achievements, which could be more detailed. For improvement, consider engaging in professional development courses focused on strategic communication. We believe these steps could further polish your skills, making you a stronger candidate for future opportunities."

Conversation History: 
{{conversation.SummaryAgent.transcript}}
bot:

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最后一步，添加一条消息用于展示推荐内容：

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将GPT聊天机器人带到WhatsApp

通过本指南，你已经具备搭建强大WhatsApp聊天机器人的能力，实现ChatGPT驱动的对话。

WhatsApp聊天机器人可用于多种场景，从客户服务机器人到学习助手。作为全球最受欢迎的消息渠道，它是触达用户的理想方式。

更多参考资料

• 如何快速、免费搭建WhatsApp聊天机器人
• 如何在 Botpress 上为你的 OpenAI 助手添加高级工作流
• AI生成文本（文档）
• AI生成文本（视频）
• AI任务
• AI生成文本与AI任务的区别
• 深度学习：为开发者打造的ChatGPT提示工程
• 深度学习：使用ChatGPT构建系统
• Botpress YouTube 频道 

常见问题

1. 如果我的Facebook商务账户正在审核或尚未获批怎么办？

如果您的Facebook商务账户正在审核或尚未获批，您将无法通过Meta官方渠道访问WhatsApp商务API。不过，您可以使用像360dialog或Twilio这样的第三方服务商，这些服务商提供沙盒环境，方便您在等待审批期间测试聊天机器人。

2. 没有经过验证的企业电话号码，我可以测试WhatsApp集成吗？

不可以，WhatsApp商务API要求必须有经过验证的企业电话号码才能正式使用。不过，像Twilio这样的服务商提供沙盒环境，您可以在完全验证之前，使用临时号码测试WhatsApp的交互。

3. WhatsApp商务API对消息发送频率或使用有何限制？

WhatsApp商务API采用分级消息系统，账户初始为第1级（每24小时最多可与1,000个不同用户互动），之后会根据质量和使用情况提升等级。如果您的账户质量下降或使用量短时间内激增，Meta可能会临时限制消息发送。

4. 我可以在WhatsApp对话中加入媒体（图片、视频、PDF）吗？

可以，您可以通过WhatsApp商务API在对话中发送图片、视频和PDF等媒体内容，但必须使用格式正确的媒体消息模板或会话消息，并遵守Meta规定的文件大小和类型限制。

5. 我可以将这个机器人集成到Slack或Messenger等其他平台吗？

可以，Botpress支持多渠道部署，您可以将同一个聊天机器人部署到Slack、Messenger等多个渠道。您可以复用相同的逻辑，并通过调整渠道配置或设置基于渠道的条件响应，适当调整流程。