- AIOps (Artificial Intelligence for IT Operations) uses machine learning to detect anomalies, correlate events, and automate IT incident responses beyond rule-based monitoring.
- Coined by Gartner in 2016, AIOps platforms combine detection models with AI agents that reason across systems for proactive operations.
- Key use cases include health monitoring, network optimization, cybersecurity, and resource forecasting in complex environments.
- Success with AIOps depends on centralized data, clear incident processes, quality inputs, and realistic expectations about human oversight.
Managing IT operations today means dealing with larger, faster, and more interconnected environments than ever. Traditional monitoring and rule-based systems are no longer enough to keep services stable.
AIOps is reshaping operations by applying machine learning to live system signals and using enterprise AI agents to reason more dynamically across incidents.
As environments shift unpredictably, this shift allows teams to move beyond static monitoring toward more adaptive responses.
What is AIOps?
Artificial Intelligence for IT Operations (AIOps) applies machine learning and advanced analytics to operational data to manage IT systems' health and performance without relying on manual intervention.
Coined by Gartner in 2016, the term describes platforms that automate key ops tasks — like detecting anomalies, correlating events, finding root causes, and responding to incidents — by learning from real-time system data instead of static rules.
Modern AIOps setups go further: they pair detection models with AI agents that link related issues and guide resolution across tools, making ops more dynamic and less reactive.
Key AIOps Concepts
How is AIOps different from MLOps and DevOps?
As automation and data-driven workflows have become more common in IT and software practices, terms like AIOps, MLOps, and DevOps are often mentioned together.
They share common goals around improving reliability, scalability, and responsiveness, but they operate in different parts of the technology lifecycle. Because all three involve using automation to manage complexity, it's easy to confuse their roles.
How Does AIOps Work?
AIOps brings machine learning into day-to-day operations by helping systems spot problems early and respond automatically.
It looks for unusual behavior, connects related issues, and triggers responses without needing someone to step in.
To illustrate this flow, imagine a scenario where an e-commerce company's checkout process suddenly slows down during peak hours.
Step 1: Pulling and preparing operational data
To catch the checkout slowdown early, the AIOps platform ingests live metrics from web servers, APIs, and databases.
It cleans and aligns latency data, transaction errors, and system logs to build a real-time view, ensuring detection models have consistent, reliable signals to analyze.
Step 2: Spotting anomalies in complex systems
As traffic peaks, the platform detects abnormal checkout response times compared to learned baselines.
AI agents highlight these anomalies before limits are breached, allowing the slowdown to be addressed early.
While agents are just one piece of the AIOps stack, this guide to building an AI agent explains how they’re structured to reason across signals and make decisions.
Some platforms deploy vertical AI agents trained specifically for domains like cloud infrastructure, networking, or databases to improve accuracy.
Step 3: Linking incidents across environments
The platform correlates rising checkout latency with simultaneous database query delays and network packet loss.
AI agents assist by reasoning across related signals, reconstructing the full incident, and identifying that the slowdown stems from backend stress spreading across systems, not just isolated frontend issues.
These capabilities reflect a form of AI agent orchestration, where specialized models work together to build a holistic view of the incident landscape.
A common example would be users encountering checkout errors, where the root cause traces back to an AWS instance failure rather than the application itself.
Step 4: Responding automatically to critical events
Once the AIOps platform confirms that AWS instance failures are affecting checkout performance, it triggers predefined actions.
These can include auto-scaling checkout APIs or rerouting database traffic, helping stabilize the platform before full outages develop.
Step 5: Continuous model learning and tuning
After the resolution is communicated back to the system, operational feedback from the entire exchange re-trains anomaly detection models.
This feedback also helps AI agents reason across incidents more effectively and informs better automated response decisions.
This allows AIOps platforms to better spot early anomalies, link related events more accurately, and trigger more effective automated responses as environments continue to evolve.
What are the top use cases for AIOps?
As AIOps systems evolve, researchers are combining traditional IT systems with large language models (LLMs) to tackle long-standing operational challenges.
A 2025 paper, titled “Empowering AIOps,” presented at the ACM Symposium on Software Engineering, highlights how LLMs can interpret unstructured data like system logs and incident reports, while also improving the explainability of AI-driven insights.
This shift is a major step toward adopting AI systems — and it’s becoming essential for teams that need to maintain speed and quality across increasingly complex environments.
These capabilities are expanding the scope of what AIOps can do, specifically in the field of optimization, system health monitoring, cybersecurity, and resource allocation.
Monitoring system health and detecting incidents
AIOps highlights early signs of instability, like degraded API performance or backend strain, allowing issues to be caught before they escalate into outages that would disrupt users and critical services.
As Matvey Kukuy, co-founder of Keep, an open-source AIOps platform, puts it,
“When you manage a large enterprise infrastructure, where something is always happening, you’re likely dealing with thousands of events.”
This volume makes it nearly impossible to track incidents manually — AIOps platforms help teams surface what matters most.
Optimizing network performance
While monitoring highlights early warning signs, AIOps goes further by dynamically optimizing network paths to maintain speed and availability under shifting conditions.
It helps balance load across nodes, adjust network routes during periods of strain, and prioritize critical application traffic to minimize latency and avoid service disruptions.
Strengthening cybersecurity defences
By correlating operational and security signals, AIOps exposes hidden threats that evade traditional monitoring.
It helps teams detect lateral movement inside environments and respond faster to emerging attack patterns.
Forecasting resource and capacity needs
In addition to managing live system health, AIOps helps teams plan for future growth.
By forecasting when and where capacity will be needed it enables smarter infrastructure scaling and long-term resource planning.
How should you build an AIOps strategy?
Building a successful AIOps strategy starts with more than just deploying automation tools.
Teams need a strong operational foundation, reliable data practices, and realistic expectations around what AI-driven operations can and cannot do.
1. Centralize system monitoring and observability data
AIOps needs a complete, real-time view of your systems. Consolidate logs, metrics, traces, and events into a single observability layer.
Gaps in monitoring coverage or fragmented tooling weaken pattern recognition and incident detection. Strengthening observability gives AIOps platforms the signal flow needed to deliver accurate insights.
2. Standardize incident management processes
Without clear escalation paths, AIOps can't effectively automate resolution steps, leading to more confusion and hallucinations.
AIOps plugs into existing incident management, so stability and consistency are critical before automation layers are added.
3. Build a high-quality operational data stream
AIOps models depend on real-time, normalized inputs to recognize anomalies reliably.
Teams must validate ingestion quality, standardize event formats, and clean up redundant or low-value metrics to build a trusted operational data foundation.
4. Select an initial domain for deployment
Launching AIOps across an entire environment creates unnecessary complexity without control.
Start within a focused operational domain like network monitoring, cloud infrastructure, or application health.
Targeting a contained area allows faster tuning of models, easier measurement of early results, and smoother scaling later.
5. Align teams on realistic AIOps expectations
AIOps speeds up detection and triage, but clear expectations for what should be automated ensure it supports and empowers rather than haphazardly replaces human judgment.
As Jay Rudrachar, Senior Director at TIAA, explains to Gartner,
“Ultimately, what is our biggest benefit? To reduce the customer-facing outages and downtime as much as possible and be proactive.”
With that mindset, teams can avoid chasing automation for things that cannot or need not be automated, and instead focus on solving real pain points that reduce impact for the user.
6. Evaluate AIOps solutions carefully
Not every AIOps solution fits every environment equally. Evaluation should focus on observability integration, flexibility of automation, and real-world operational adaptability.
While some AIOps certifications exist, platform knowledge and architectural fit are more important than formal credentials. Choose solutions that align with your data architecture and system needs.
Top 5 AIOps Platforms
Choosing the right AIOps platform shapes how fast teams can respond to system issues and how confidently they can plan infrastructure growth.
The goal is not just alerting faster, but building automation into everyday operations without creating new blind spots.
1. PagerDuty
PagerDuty is an AIOps platform focused on real-time incident response, automation, and event intelligence. It connects monitoring tools, observability platforms, and on-call teams to detect, diagnose, and respond to issues faster.
It’s widely used in AI ticketing setups, where alerts automatically generate and escalate incident tickets through integrated ITSM tools like Jira or ServiceNow.
It uses AI-driven event correlation to reduce noise and surface critical incidents. Teams can set up automated workflows to enrich alerts, trigger actions, and escalate based on severity.
PagerDuty supports integrations with tools like Slack, ServiceNow, Jira, Datadog, and AWS CloudWatch. Its event orchestration, adaptive learning models, and response playbooks help teams proactively manage incidents.
Key Features:
- Real-time event correlation and noise reduction
- Incident response automation with runbooks and dynamic routing
- AI-based anomaly detection and alert grouping
- Integrations with monitoring, ticketing, and collaboration tools
Pricing:
- Free Plan: Basic incident management for small teams
- Professional: $21/user/month — adds on-call scheduling and alert grouping
- Business: $41/user/month — includes event orchestration and automation features
- Enterprise: Custom pricing for large-scale operations and advanced compliance
2. Botpress
Botpress is a no-code AI agent platform that helps teams orchestrate operational workflows, automate incident responses, and manage infrastructure events across environments.
Built to consolidate real-time system signals, Botpress agents can trigger alerts, open tickets, escalate issues, and automate resolution steps across tools like Slack, Jira, GitHub Actions, and Grafana Cloud — all accessible through the Integration Hub.
Unlike traditional monitoring stacks that depend on static pipelines, the platform lets you use AI agents to adjust operational flows based on live system conditions, a core requirement in modern AI workflow automation environments.
It acts as an orchestration layer for infrastructure operations, allowing teams to manage escalations, automate decisions, and control system actions directly from chat environments.
Key Features:
- No-code builder for agents, APIs, and event workflows
- Webhook and API support for pipeline signals and incident triggers
- Memory and conditional routing for dynamic escalations
- Multichannel deployment across internal and public-facing apps
Pricing:
- Free Plan: $0/month with $5 in AI usage
- Plus: $89/month — adds live agent routing and flow testing
- Team: $495/month — for SSO, collaboration, and access control
- Enterprise: Custom pricing for scale and compliance
3. Splunk ITSI
Splunk IT Service Intelligence (ITSI) is an observability and AIOps platform that monitors system health, correlates events, and predicts outages across complex IT environments.
These capabilities are especially valuable in AI in telecom scenarios, where real-time signal correlation is critical for maintaining uptime across large networks.
It uses machine learning-driven analytics to detect anomalies, track service dependencies, and prioritize incidents based on business impact. ITSI consolidates metrics, logs, and traces into a unified view to give teams full visibility into system performance.
ITSI’s predictive analytics help anticipate service degradations, while its event correlation engine reduces alert noise and surfaces actionable incidents.
Key Features:
- Unified monitoring across metrics, logs, and traces
- Service dependency mapping and health scoring
- Predictive analytics for early outage detection
- Noise reduction through event correlation and clustering
Pricing:
- Custom pricing based on data ingestion volume and user needs
- Typically sold as part of Splunk Cloud or Splunk Enterprise deployments
4. IBM Cloud Pak
IBM Cloud Pak for AIOps is a modular AI-driven IT operations platform developed by IBM. It’s designed to help operations teams detect, diagnose, and resolve incidents across hybrid and multicloud environments.
Built on open standards and part of IBM’s Cloud Pak suite, it leverages explainable AI and policy-based automation to reduce alert fatigue, surface root causes, and improve system uptime.
The platform groups related alerts, detects anomalies in real time, and guides resolution using runbooks and integration policies.
It connects with tools like ServiceNow, IBM Db2, and Netcool/Impact, making it ideal for teams looking to modernize their operations stack without abandoning existing investments.
Key Features:
- Intelligent alert correlation and root cause detection
- Real-time anomaly detection and noise suppression
- Policy-driven workflows with conditional execution
- Integrations with ITSM platforms, observability tools, and IBM systems
Pricing:
- Custom pricing based on deployment size
5. Ignio
Ignio by Digitate is an AIOps platform that combines AI, automation, and analytics to detect, diagnose, and remediate IT operational issues. It focuses on autonomous operations by learning system behavior and managing incidents proactively.
Ignio’s strength lies in its blueprint-driven models that map systems, predict failures, and trigger self-healing actions without waiting for manual intervention.
It supports integrations with enterprise IT systems like ServiceNow, AWS, Azure, and SAP environments.
By blending predictive analytics with automation, Ignio helps teams reduce downtime, optimize resource usage, and scale operations without adding overhead.
Key Features:
- Self-healing incident response through learned system patterns
- Dynamic dependency mapping and predictive analytics
- Automation of routine operational tasks
- Integration with cloud, ERP, and service management platforms
Pricing: Not publicly available
Deploy an AIOps Workflow Today
Botpress lets teams process operational signals at scale, set dynamic rules around system events, and adjust responses without rebuilding static workflows.
Agents record conversations, resolutions, and escalations in real time, helping teams refine operational pipelines as new incidents surface.
Integrations with Jira, GitHub Actions, AWS, and Grafana Cloud allow Botpress to trigger updates, escalate tasks, and pull metrics directly into incident workflows.
Start building today – it’s free.
Frequently Asked Questions
How do I determine if my organization is ready for AIOps?
If your team is drowning in alerts, juggling siloed monitoring tools, and reacting to problems instead of predicting them, you're ready. It helps if you already have solid observability and clean operational data too.
What are the common misconceptions about AIOps?
A lot of people think AIOps replace humans but it doesn’t. It’s more like a smart assistant that filters noise, spots patterns, and helps you respond faster.
Can AIOps function in air-gapped or offline environments?
It can, but with some limitations. You'll need on-premise AIOps tools though it won’t have access to real-time cloud updates or external intelligence feeds.
Who owns the decisions made by AI agents in AIOps platforms?
Ultimately, the operations team does. AI agents provide support through insights and automation, but operation teams define the rules and validate actions.
How is explainability ensured in AI-driven operational decisions?
Good AIOps platforms include logs, causal graphs, or plain-language summaries that explain why something triggered so you’re not left guessing why the AI did what it did.
