Botpress recently welcomed Mathieu Weber as its new Chief Revenue Officer (CRO). Botpress will lean on Mathieu’s experience in digital transformation to help grow the business, operationalize its go-to-market motions, and refine its market positioning.
We sat down with Mathieu to discuss his new role, his vision for the upcoming months, and how organizations should approach the rising wave of AI agents.
Tell us about your background. What drew you to Botpress?
I've spent the last twenty years leading go-to-market efforts for SaaS companies. One constant throughout this time has been helping clients leverage digital transformation to accelerate growth, automate processes, make information more transparent, lower opex, and improve competitiveness.
My career has touched various technologies, including digital experience management (DXP), text mining (early AI), machine translation, hyperlocal weather forecasting, and frontline recruiting, with a focus on international growth.
What drew me to Botpress was its amazing product vision and dedicated team. Most of us have experienced the power of large language models (LLMs) as consumers. Botpress is about harnessing that power and deploying it intelligently within the enterprise, ensuring its output is a natural extension of your brand.
Botpress is essentially delivering on the promise of enterprise-grade autonomous agents today, and I’m excited to be part of this journey.
2. What is your vision for Botpress?
Botpress is one of the best-kept secrets in AI: The platform brings immense value to our clients in terms of business potential, enhancing overall customer experience and satisfaction, improving efficiencies, and automating complex processes.
Our team will do everything we can to ensure our customers understand the art of the possible with Botpress so they can unlock that value. In doing so, the company will accelerate its growth and break out even further over the next six to twelve months.
3. How do you plan to get there?
We’ll work closely with the product team to develop the most complete, open, flexible, scalable, reliable, secure, and compliant framework for deploying agents. We’ll engage both existing and new customers to meet market needs and drive autonomous agent adoption within the enterprise.
We’re also going to partner with ambitious customers—organizations that want to embrace chatbots and agents for their business processes and ensure these deployments extend their brand.
In parallel, we’ll continue to grow our partner ecosystem, which is crucial for extending our geographic reach and providing industry-specific solutions.
We’ll also expand our world-class team, ensuring we have top talent in product, marketing, customer success, sales, and support.
Finally, we’re going to promote Botpress by leveraging the playbook of successful companies like Twilio and Webflow to ensure CxOs know that Botpress is exactly the solution they need. We want them to understand the value of flexibility, which is why so many forward-thinking developers are gravitating toward our platform to develop autonomous agents.
The Autonomous Agent Market
4. What do you see as the most exciting opportunities in the autonomous agent market?
Human Process Automation (HPA) is what intrigues me the most. It showcases how powerful Botpress can be when deployed intelligently.
One of our customers designed a virtual research assistant agent that allows doctors at scale to respond to complex and extensive periodic surveys on their own time about the medications they prescribe, their rationale for selecting one drug over another, observable side effects, dosage, risk factors, and the like.
In this case, Botpress is making a critical process in large-scale pharma governance more accurate, flexible, data- and insights-driven, and consistent: more accurate drug information contributes to improving patient health.
We provide unlimited freedom to streamline any process with agents.
5. What do you anticipate being the most challenging?
Every company, absolutely everybody, and their uncle is doing something related to AI today. This is pretty typical in emerging technology markets. As a result, customers are extremely challenged to separate companies truly invested in this space from the smoke and mirror players, those offering, say, a simple wrapper on OpenAI and marketing it as the second coming in customer experience.
So, our biggest challenge will be twofold: The first is ensuring we provide developers with the tools to successfully demonstrate Botpress. The second step is ensuring we translate that value to CMOs and CDOs who are driving AI initiatives.
6. And how are you going to address it?
That’s why we’re doubling down on our free tier, educational tutorials, and Botpress Academy—we want companies to experience firsthand the incredible power and freedom Botpress provides to automate any process easily. We want developers to prototype on Botpress in minutes or hours, not days or weeks.
Botpress’ founder, Sylvain Perron, started working with OpenAI’s GPT-2, back in 2019. Already then, he anticipated the commoditization of LLMs and designed Botpress accordingly. In fact, we just completed a multimillion-dollar investment to stay ahead of the LLM commoditization curve. His vision for what Botpress is today and will become tomorrow translates into a superior experience for our customers and their customers.
Net-net: Botpress is fundamentally better than the vendors that have integrated LLMs as an afterthought. We also allow companies to extend their autonomous agents across multiple business processes from a single instance; this approach is fundamentally different from the point solutions that can only handle single use cases.
Companies that take the time to understand this will experience higher conversational accuracy, fewer hallucinations, better automation, lower TCO, and faster time to market.
A Partner-First Organization
7. How do you plan to leverage partnerships to enhance Botpress offerings in the market?
As an organization, we are resolutely partner-first.
A major challenge for any growth company with a great product is market reach. We’re experiencing strong worldwide demand, with thousands of signups and inquiries each week. Scaling up our sales and CSM teams to support this demand requires partners to support solution delivery. Our success will be closely intertwined with that of our partners.
Partners extend our presence physically and regionally, have existing customer relationships, possess industry expertise within the verticals we are focusing on, and offer integration coupled with prompt engineering capabilities to sell and support Botpress solutions.
Our platform is designed around open standards, allowing partners to easily configure and deliver world-class experiences. We are also building Botpress Academy to support the onboarding and training of new partners, ensuring they can drive value and success.
We are already co-selling Botpress with multiple partners worldwide. Over the coming months, we want to industrialize that playbook and build a strong ecosystem of trusted partners in key markets.
8. What makes a great partner for Botpress?
A good Botpress partner possesses a combination of innovation, creativity, and technical ambition.
A great partner should also be committed to continuous learning and collaboration, working together to tackle complex yet solvable problems and be committed to helping us improve the platform through feedback.
Effective partners also bring industry-specific expertise, strong project management and a deep understanding of customer needs. By fostering these qualities, we can ensure that our partners contribute significantly to the success of Botpress and our clients.
The New Frontier
9. How does the AI market compare to your experience in the digital experience management (DXP) market?
The AI market shares several parallels with the evolution of the digital experience management (DXP) market. In the early 2000s, the Content Management System (CMS) days, organizations were building web content from scratch, literally hand-coding HTML or using early proprietary systems that were mostly closed source. This is similar to the initial rigid, rule-based tools in the first generation of chatbots.
Over time, more enterprise-like tools and open-source solutions emerged, allowing for greater flexibility and innovation. These solutions were mostly on-prem and dictated a specific tech stack rather than allowing customers to connect the digital building blocks they preferred.
This second wave of chatbot solutions was not designed for large language models (LLMs); LLMs were often added as an afterthought, and Retrieval Augmented Generation (RAG) was feasible but far from optimized. As a result, the accuracy of conversations and subsequent automation were limited to more pedestrian use cases.
In the current third wave, in which Botpress is trailblazing, the AI market is evolving towards open standards and frameworks that do not dictate specific tools, allowing organizations to adopt more comprehensive and enterprise-wide autonomous agent solutions.
Botpress embraces this evolution, being designed from scratch to be LLM-agnostic and ensuring the platform leverages LLMs in every facet of the solution. This progression enables organizations to tackle a broader range of business processes, significantly enhancing their overall capabilities more accurately and efficiently, with tremendous automation.
10. How should executives approach the ethical considerations of the rising AI wave?
Ethical considerations are paramount as we navigate the rise of AI. Just as we do with other technologies, it's important to understand the technology's limitations from the outset to ensure ethical conduct.
Setting the right expectations and investing the necessary resources to align projects with business realities is crucial. This involves careful project design, implementation, configuration, testing, and deployment.
And there’s a significant cultural and educational aspect within teams. Like any technology project, AI requires an investment in people, resources, and attention to detail. By taking these steps, executives can ensure that AI projects are successful and ethically sound.
The Botpress Team
11. What do you think of the Botpress team so far?
After a few weeks, I’m impressed – the Botpress team is exceptionally intelligent, agile, and young. They possess a great sense of humor with a deep-rooted commitment to getting AI right.
The fact that our growing team speaks 10 key languages is also a plus, given the international demand for the platform.
I love the collaborative environment where egos are set aside, and the best ideas prevail. We plan to build on this as we expand and hire for roles in sales, customer success management, support, and product development.
The team has built an amazing platform. Over the coming months, I look forward to working with everyone to industrialize and professionalize Botpress’ sales motions.
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