Different tools work well for different jobs. We love the simplicity of tools like Chatfuel — but simplicity should not limit your technical ambitions. Tools like the Microsoft Bot Platform are great — but creating and managing bots should not be reserved only for skilled developers.
Botpress is a framework we built with professional chatbot developers in mind (including content teams). Our target customers are enterprises, agencies, and start-ups who need to be able to build great bots with limited resources.
Botpress is built with a simple design philosophy: be great at building great bots.
This philosophy sets us apart from other standard platforms, which either focus on being great at building bots that are…well, not great—or not great at building great bots.
In our minds, a great framework is one that gives the developers maximum control over the bot functionality and at the same time makes it easy to add all the common infrastructure features. This allows for all the development effort to be spent on the customer experience. Resources are always limited, so the framework needs to allow developers to create a great bot within the constraints of time and money.
We define a great a bot as one that provides the customer with the best possible experience in doing what they need done. It must make the best use of all the features available to it in the channel in question, including graphical and AI features.
In short, the experience at a minimum must be superior to the experience of using a website, app or other conventional mechanism to achieve the same outcome.
Ideally, the experience is so good that it creates growth through referrals and increased transactions.
When we say experience, we mean the full experience—including the aesthetics and personalization, the experience of having to switch applications to do different tasks, the experience of having to sign up for a website or download an app. One of the big advantages of a bot is that it can remove friction by allowing many operations to take place where the user is already communicating: the messaging app itself.
In short, a great bot is a great software product. And the reality is no great software product was ever created without code in just a few minutes by amateurs.
There are of course frameworks including the Microsoft Bot Framework that allow developers to build sophisticated bots through code. Could great bots not be built on these frameworks as well as on Botpress?
In theory, yes, they could be—if you had unlimited resources. Microsoft Bot Framework has many nice features (which is why we integrate with it). But in our minds, a great bot framework needs much more than something like the Microsoft Bot Framework, or those like it, are able to offer.
A bot development framework should offer at least the following (and the main frameworks do)
We have built in Botpress the chatbot features missing from the main frameworks.
Here is an overview of the features:
In our minds there is a deep relationship between the quality of a bot and the quality of the framework it was built on.
Sure, it’s possible to build a chatbot in a few minutes that works for all the major chat platforms. There are many self-service “no code” platforms that do a great job of making it easy to build a bot in five minutes through a visual interface without using any code.
But building a great bot that will seamlessly fit into your business processes and give your customers a great experience?
That’s where Botpress fits in.