Featured

11 Common Chatbot Mistakes for Companies

We've deployed chatbots with enterprises for years. Here are the most common mistakes we see.

Most recent articles

All
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Guide to the 9 Best Chatbots for WordPress (2025)

With so many chatbot options for WordPress, choosing the right one can be tricky. Here are the top 9.

Diane Clark-Lamey

Mar 10

AI Basics
Use Cases
What is Business Process Automation?

BPA refers to the strategic use of software solutions to automate and optimize entire business processes.

Diane Clark-Lamey

Feb 24

AI Basics
How to Implement Chatbots for Business in 2025

Business chatbots are the preeminent example of using automation to exponentially grow ROI. Here's how to implement a custom business chatbot.

Sarah Chudleigh

Feb 21

Use Cases
AI Basics
Ultimate Guide to ChatOps

Learn how ChatOps enhances collaboration, streamlines workflows, and automates tasks with real-time team interactions.

Aryan Kargwal

Feb 20

AI Basics
Enterprise Chatbots: Everything you need to know in 2025

Enterprise chatbots are on the rise. Learn more about their use cases and how to deploy your own.

Sarah Chudleigh

Feb 19

Use Cases
AI Basics
How AI Ticketing is Changing Customer Support

Help businesses understand AI ticketing systems, their impact on support efficiency, and how to choose the right one.

Aryan Kargwal

Feb 12

AI Basics
What is a Voice Assistant?

There's probably a voice assistant in your pocket right now. What else should you know about them?

Marc Mercier

Jan 16

Use Cases
AI Basics
Ultimate Guide to AI Agent Routing (2025)

Discover how AI agent routing delivers fast, accurate responses by seamlessly connecting queries to the right AI agent.

Aryan Kargwal

Jan 15

AI Basics
What is a deep neural network?

Deep neural networks are a machine learning models that recognize complex patterns, similar to the human mind.

Marc Mercier

Jan 14

AI Basics
GPT-3 vs GPT-4 | What’s the difference?

Why GPT-4 is leagues ahead of GPT-3, from model size to multimodality.

Botpress

Jan 10

AI Basics
Ultimate Guide to FAQ Chatbots (2025)

FAQ chatbots used to suck. They don’t anymore. No matter your use case, here’s how to build the perfect FAQ chatbot.

Sarah Chudleigh

Jan 9

Use Cases
AI Basics
What are AI voice agents?

A step-by-step guide on how AI voice agents work, the value they provide, and how businesses can effectively leverage them.

Diane Clark-Lamey

Jan 7

AI Basics
The Ultimate Guide to NLP Chatbots in 2025

Learn everything you need to know about NLP chatbots, including how they differ from rule-based chatbots, use cases, and how to build a custom NLP chatbot.

Sarah Chudleigh

Jan 2

AI Basics
What are Agentic AI Workflows?

Discover how agentic AI workflows, such as MAS, automate interactions and decisions, with key use cases explained.

Diane Clark-Lamey

Dec 31

AI Basics
Beginner's Guide to AI Orchestration (2025)

Everything you need to know about AI orchestration, including benefits, challenges, top tools, and how it streamlines and scales your business processes.

Diane Clark-Lamey

Dec 25

AI Basics
What is Agentic AI?

Agentic AI allows builders to offload complex tasks to AI systems. Here's everything you need to know about this AI capability.

Sarah Chudleigh

Dec 11

AI Basics
What is RCS?

Rich Communication Services (RCS) is a next-gen messaging protocol that enhances traditional SMS. In short, it makes mobile messaging better.

Marc Mercier

Nov 29

AI Basics
25 GenAI Use Cases for AI Agents and Chatbots

Generative AI is on every company's list for the coming year. But what are the best use cases AI agents and chatbots?

Botpress

Nov 22

Use Cases
AI Basics
How to Build AI Agents for Beginners (2025)

Building your own AI agents has never been easier. Here's how to get started.

Sarah Chudleigh

Nov 18

For Builders
AI Basics
Complete Guide to LLM Agents (2025)

LLM agents are AI systems for natural language tasks, like customer support and data analysis.

Sarah Chudleigh

Nov 6

AI Basics
Guide to Multi-Agent Systems in 2025

What are multi-agent systems, and what can you use them for?

Sarah Chudleigh

Nov 5

AI Basics
Best Large Language Models in 2025 (Open Source + Hosted LLMs)

Large language models are increasing in power and popularity. Here are some of the best available for users today.

Botpress

Oct 19

AI Basics
For Builders
How to Build an AI Chatbot in 2025: Step-by-Step Guide

In 2025, it’s easy to build your own AI chatbot. Learn how to build and deploy your own AI agent in this comprehensive step-by-step guide.

David Rubies

Oct 9

For Builders
AI Basics
What is Natural Language Understanding (NLU)?

An easy guide to natural language understanding (NLU), including how it works and real-world examples.

Botpress

Oct 7

AI Basics
What is retrieval-augmented generation (RAG) in AI?

Using RAG in AI allows you to harness the power of LLMs while staying grounded in your own files, documents or webpages.

Sarah Chudleigh

Oct 4

AI Basics
How Does ChatGPT Work?

Learn more about ChatGPT technology, including how it works and how it can benefit both individuals and organizations.

Botpress

Oct 4

AI Basics
What is an AI assistant?

From writing emails to debugging code to recommending restaurants, AI assistants are an easy introduction to automating day-to-day workflows.

Sarah Chudleigh

Oct 4

AI Basics
What is AI Prompt Chaining?

Use AI prompt chaining to complete complex, multi-step workflows with generative AI.

Sarah Chudleigh

Oct 1

AI Basics
How Accurate is ChatGPT?

ChatGPT can answer anything you throw at it. But how trustworthy is its output?

Botpress

Sep 27

AI Basics
What is chain-of-thought prompting?

Even if an LLM-powered chatbot doesn't employ chain-of-thought reasoning, you can use chain-of-thought prompting to improve response quality.

Sarah Chudleigh

Sep 27

AI Basics
Everything you need to know about ChatGPT

What is ChatGPT, really? Dive into the inner workings of the world's most famous chatbot and what you can use it for.

Sarah Chudleigh

Sep 23

AI Basics
Everything you should know about GPT-5

A deep dive into GPT-5—its features, improvements, release date, cost, and what it means for AI developers and businesses.

Aryan Kargwal

Sep 17

AI Basics
Everything you should know about OpenAI o1 (formerly known as Strawberry)

You might know it as Q* or Strawberry: the latest OpenAI LLM is here. This is everything you need to know.

Sarah Chudleigh

Sep 13

AI Basics
What is natural language processing (NLP) in AI?

NLP is used all around us - but how does it work? Learn everything you need to know about natural language processing.

Sarah Chudleigh

Sep 4

AI Basics
What is Robotic Process Automation?

RPA refers to software robots that run virtually and automate digital workplace tasks such as data entry.

Botpress

Aug 28

AI Basics
Key Chatbot Statistics for 2025: Perceptions, Market Growth, Trends

A roundup of the key AI chatbot statistics to know in 2024, including perceptions, market growth, and trends.

Botpress

Aug 21

AI Basics
Insights
What is an AI Chatbot?

Everything you need to know about AI chatbots, including key terms, use cases, benefits, and how to build your own.

Sarah Chudleigh

Aug 21

AI Basics
Does ChatGPT save your data? (+ other data privacy concerns)

Learn more about how using ChatGPT impacts your data privacy, as well as information about OpenAI's Privacy Portal.

Sarah Chudleigh

Aug 7

AI Basics
What is a GPT chatbot and how do I build one?

Using OpenAI's GPT model, anyone can build a customized GPT chatbot. We'll show you how.

Sarah Chudleigh

Jul 25

AI Basics
For Builders
Are there any legal or copyright concerns when using ChatGPT-generated content?

What does copyright law say about using AI-generated content?

Sarah Chudleigh

Jul 12

AI Basics
36 Real-World Examples of AI Agents

You already interact with AI agents everyday. Here are a few of the most common examples of AI agents by type.

Sarah Chudleigh

Jul 11

AI Basics
Use Cases
Quick Guide to the Best AI Chatbots in 2025

The meteoric rise in LLMs means there's more options than ever. Our guide to the best AI chatbots in 2025 can help you decide.

Sarah Chudleigh

Jun 27

AI Basics
What is an AI Agent?

Custom AI agents can automate entire workflows. They're easier to build than you might think.

Sarah Chudleigh

May 31

AI Basics
What are the Different Types of AI Agents?

Curious about AI agents? Learn about the different types and how they function in this comprehensive guide.

Botpress

Mar 13

AI Basics
9 Best AI Chatbot Platforms: A Comprehensive Guide (2025)

How to choose the best AI chatbot platform? Here's a guide to finding the right platform for your needs.

David Rubies

Jan 15

AI Basics
For Builders
Guide to Conversational AI in 2025

Conversational AI powers the AI agents, chatbots and voice assistants we use everyday. Here's everything you need to know about this NLP-powered technology.

Botpress

Dec 30

AI Basics
Chatbot Security Guide: Risks & Guardrails (2025)

A comprehensive explanation of 6 AI chatbot risks and 6 necessary safety measures to avoid them.

Sarah Chudleigh

Nov 22

For Builders
AI Basics
Ultimate Guide to Artificial Intelligence (AI) and Augmented Reality (AR)

Looking to understand AI and AR? This comprehensive guide provides insights to help you navigate these exciting fields.

Botpress

Sep 23

AI Basics
Use Cases
What are the Possible Applications of ChatGPT?

ChatGPT has endless applications across industries. Here are a few of the most common.

Botpress

May 17

AI Basics
How can I train my own GPT model?

Learn more about GPT models and discover how to train conversational solutions.

Sarah Chudleigh

May 12

For Builders
AI Basics
How good is ChatGPT at writing code?

Learn more about ChatGPT and discover how it can be used to generate programming solutions.

Aryan Kargwal

Mar 29

AI Basics
For Builders