Chatbot Solution for Customer Support

Reduce Number of Support Requests

Conversational AI can help you intercept and resolve customer inquiries before they reach an agent, freeing your team to focus on more complex situations.

Create Extraordinary Customer Experiences

Improve the experience of your customers with a chatbot that's available to resolve issues 24/7 every day of the year.

Enable Customers with Self-Service

Canceling an order is a common request for customer support that can be automated with an AI chatbot.

Key Takeaways

Differentiate from your competition
with a powerful AI agent.

With the help of Botpress, Windstream successfully reinforced the organization’s competitive advantage through differentiation by expanding the chatbot initiative for customer service.

Botpress was not only able to broaden Windstream’s customer success capabilities, but it also seamlessly integrated with Windstream’s existing systems and processes.

About Windstream

Founded in 2006, Windstream is a telecommunications provider serving households and businesses across the United States. It is headquartered in Little Rock, Arkansas, and counts more than 11,000 employees.

They offer various products and services such as internet connections, phones, tv, cloud computing, managed services, and more. They serve millions of customers, and they are the largest SD-WAN provider in the US with more than 1,800 customers.

Windstream implemented Botpress to create a better quality chatbot than the previous solution they used and utilized Botpress as a key component to enhancing Windstream’s operations.

Building High-Quality CX AI agents with Botpress

Botpress’s customer service chatbot platform was easy to navigate, and provided an intuitive experience, as Windstream’s team was guided through the process of building a natural language dataset.

Of Windstream’s favorite features were the hooks and the emulator/debugger. Hooks are incredibly versatile and give a wide range of implementation options since they are left open. The Emulator/Debugger proved to be excellent for troubleshooting AI chatbots and fixing issues quickly.

Botpress’s versatile features and an intuitive interface allowed Windstream to create a better quality chatbot than their previous customer support chatbot solution.