The most important type of bots and templates available on Botpress are customer service related bots.
Customer service chatbots are a class of chatbots that automatically respond to questions and instructions from the end customer that are written (or spoken) in natural language (in part because the end customer expects a human agent to respond if the bot can’t).
In their simplest form they are frequently asked question bots which can answer frequently asked simple questions such as questions about opening times and location.
At Botpress however we are interested in more sophisticated and powerful customer service bots that are more useful to the customers and the human agents, and can potentially offer services that are beyond the scope of services currently feasibly offered by human agents. For example, these bots can:
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RPA refers to software robots that run virtually and automate digital workplace tasks such as data entry. Discover more