The Sprout Social integration brings the power of Botpress AI Agents and Bots to a brand’s private social interactions, including those on X, Instagram, Facebook, WhatsApp, and LinkedIn. Sprout’s comprehensive, AI-powered social media management platform enables brands to use AI to identify which conversations require care and give managers the power to configure which Cases should be routed to Botpress. The seamless integration ensures that escalations are automatically routed to the right team in Sprout Social. # How it works Connect Botpress and Sprout automatically route social conversations to Botpress agents. Main workflow: 1. In Sprout, configure Automated Rules to define which private messages Botpress will handle 2. Sprout's Automated Rules evaluate every new message. When a match occurs, Sprout automatically creates a Case and forwards it to Botpress 3. Botpress Agents then reply and conduct the conversation 4. Subsequently, Botpress resolves or escalates the Sprout Case 5. Escalated Cases are routed back to human agents in Sprout for further assistance # Integration features - Automatically handle private social conversations on X, Facebook, Instagram, WhatsApp, and LinkedIn to improve resolution times - Connect multiple Botpress Agents to Sprout and route conversations to the Agent with the best expertise - Monitor the Botpress conversation in real time in Sprout - Configure Botpress to add Case tags upon escalation or resolution for accurate reporting in Sprout # Botpress Setup Brands must contact Sprout Social support to enable the integration. After the integration is enabled by the Sprout Social support team, the following steps are completed. 1. Create an OAuth Access Token Using Sprout’s OAuth 2.0 Provider 2. Install the Sprout Social integration in Botpress 3. Navigate to the Sprout Social Integration Settings and connect the Botpress integration 4. Configure Botpress settings in Sprout to define the Botpress Queue and configuration for escalation and resolution 5. Configure Sprout Automated Rules to route conversations to Botpress # Prerequisites - A Sprout Social Advanced or Enterprise Plan license is required - Sprout Social support must enable the integration
