hitlchatintegration/hitlchat Integration

# Hitlchat Integration

Provides human hand-off (ie. HITL) for your Botpress WhatsApp chatbot. When a customer requests to speak to a human, get notified immediately and start responding directly to your customer using the official Hitlchat inbox.

IMPORTANT: Requires the Botpress WhatsApp integration to be installed and configured using "Manual Configuration" mode.

Setup Instructions

Install and configure the Botpress WhatsApp integration using Manual Configuration mode (you may have already set this up).
Install this hitlchat integration. Login to your hitlchat account, go to My Account >> WhatsApp Number >> Integration Setup, and copy and paste the 'Hitlchat Webhook URL' field into the config field provided within this integration. Save Configuration.

Action Cards

Request Human

Use this action card to put your bot into 'HITL mode' allowing you to chat directly to your customers using the Hitlchat WhatsApp inbox.

Chat Resolved

Use this action card at the end of your workfow to notify your Hitlchat human agent that the conversation was resolved by the Bot successfully.

Bot Session Timeout

Use this action card within your bots 'Timeout' workfow to notify your Hitlchat human agent that the conversation has timed out.

Bot Error

Use this action card within your 'Error' workfow to notify your Hitlchat human agent that the Bot had an error.

What is Hitlchat ?

Hitlchat is a WhatsApp chat application (web & mobile) that provides human hand-off (ie. HITL) for Botpress WhatsApp chatbots.

Botpress Live Agent Hand-Off For WhatsApp

Seamless conversation hand over from your Botpress WhatsApp chatbot directly to your agents.

Shared WhatsApp Team Inbox

Multiple agents can collaborate using a central WhatsApp Business inbox, as well as transfer chats from one agent to another. Send/receive images, video, audio, canned responses, Meta templates and more.

Mobile App & Desktop

Respond to customers while on the go with the hitlchat mobile app (iOS and Android). Includes fully featured Botpress human hand-off for WhatsApp, along with all desktop functionality too.

Use Your WhatsApp Business API Credentials

Designed to work with the Whatsapp Business API.

# Hitlchat Integration Provides human hand-off (ie. HITL) for your Botpress WhatsApp chatbot. When a customer requests to speak to a human, get notified immediately and start responding directly to your customer using the official Hitlchat inbox. **IMPORTANT:** Requires the Botpress WhatsApp integration to be installed and configured using "Manual Configuration" mode. # Setup Instructions - Install and configure the Botpress WhatsApp integration using Manual Configuration mode (you may have already set this up). - Install this hitlchat integration. Login to your hitlchat account, go to My Account >> WhatsApp Number >> Integration Setup, and copy and paste the 'Hitlchat Webhook URL' field into the config field provided within this integration. Save Configuration. # Action Cards ### **Request Human** Use this action card to put your bot into 'HITL mode' allowing you to chat directly to your customers using the Hitlchat WhatsApp inbox. ### **Chat Resolved** Use this action card at the end of your workfow to notify your Hitlchat human agent that the conversation was resolved by the Bot successfully. ### **Bot Session Timeout** Use this action card within your bots 'Timeout' workfow to notify your Hitlchat human agent that the conversation has timed out. ### **Bot Error** Use this action card within your 'Error' workfow to notify your Hitlchat human agent that the Bot had an error. # What is Hitlchat ? Hitlchat is a WhatsApp chat application (web & mobile) that provides human hand-off (ie. HITL) for Botpress WhatsApp chatbots. ### **Botpress Live Agent Hand-Off For WhatsApp** Seamless conversation hand over from your Botpress WhatsApp chatbot directly to your agents. ### **Shared WhatsApp Team Inbox** Multiple agents can collaborate using a central WhatsApp Business inbox, as well as transfer chats from one agent to another. Send/receive images, video, audio, canned responses, Meta templates and more. ### **Mobile App & Desktop** Respond to customers while on the go with the hitlchat mobile app (iOS and Android). Includes fully featured Botpress human hand-off for WhatsApp, along with all desktop functionality too. ### **Use Your WhatsApp Business API Credentials** Designed to work with the Whatsapp Business API.

hitlchatintegration/hitlchat