Botpress Desk
The AI helpdesk built for complex support
Most helpdesks escalate when tickets get tough. Desk handles it — so the tickets that reach your team actually need a human.
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Desk is Botpress’s built-in helpdesk. Your AI handles L1–L3 work, so only the right tickets reach you — with full context. No tool-switching or per-seat cost. Live in days.
Botpress connects to your existing Zendesk, Intercom, or Freshdesk — no migration, no rip-and-replace. For teams without a dedicated support ops, we can handle the full implementation.
Most teams start with everyday deflection. Some go further — issuing refunds, checking account status, executing multi-step workflows across your entire product stack. There's no point where Botpress tells you it can't be done.
No per-seat cost. Every agent you add costs $165/month on Zendesk, $114/month on Intercom — and $0 on Botpress. The Team plan is $750/month flat, unlimited agents, AI spend included.
+ 750K AI agents built on botpress. Powering over 1M users in 180+ countries worldwide.
We duplicated our refund playbook with our agent — it only refunds under the same conditions our team would. When it doesn't have context, it escalates. As a customer, that's one of the best things you can get.
Head of Customer Experience, AI video software company
What Desk is doing isn’t possible with any other helpdesk.
Team, home improvement eCommerce retailer
With a 100-person team, seat-based pricing gets crazy. Pricing per conversation instead — that’s huge.
Director of Product, SaaS company
I connected Zendesk OAuth and was ready to go.
Head of Support, AI platform
We duplicated our refund playbook with our agent — it only refunds under the same conditions our team would. When it doesn't have context, it escalates. As a customer, that's one of the best things you can get.
Head of Customer Experience, AI video software company
What Desk is doing isn’t possible with any other helpdesk.
Team, home improvement eCommerce retailer
With a 100-person team, seat-based pricing gets crazy. Pricing per conversation instead — that’s huge.
Director of Product, SaaS company
I connected Zendesk OAuth and was ready to go.
Head of Support, AI platform
Look out, Intercom.
CTO, electronics repair company
Desk enabled a complex bot use case we couldn’t justify cost-wise with other tools.
CEO, software company
This already looks better than AWS case management — and they’ve had two years.
Team, fintech company
We were up and running the same day.
Enterprise software buyer
Look out, Intercom.
CTO, electronics repair company
Desk enabled a complex bot use case we couldn’t justify cost-wise with other tools.
CEO, software company
This already looks better than AWS case management — and they’ve had two years.
Team, fintech company
We were up and running the same day.
Enterprise software buyer
From the agent workspace to the AI layer — built to handle the full scope of customer support operations.
AI auto-routes to the right team with capacity-based assignment and business hours. Conversations reach the right person without manual triage.
Priorities, custom statuses, tags, custom fields, merging, snoozing, threaded replies. The structure agents need to stay organized as volume scales.
Webchat, email, WhatsApp, and voice today — with more on the roadmap. Meet customers where they already are.
Publish help content that AI references automatically in conversations. Your best answers, always accessible — to agents and AI alike.
Canned responses with automatic actions, and custom filtered views. Repetitive work stays fast, and every agent can focus their inbox.
AI voice agents with custom personas, knowledge bases, and call routing. Phone support gets the same AI treatment as chat.
Botpress Desk pricing is based on conversations, not headcount. Here's what that means in practice.
For typical support teams, Desk runs 35–51% cheaper than their Zendesk plan.
Add headcount without adding to your software bill, with unlimited agent seats for $0.
No per-seat fees, AI spend included, and no surprise line items.
