Microsoft Teams용 챗봇 및 AI 에이전트 통합

‍이 통합에 대하여

Microsoft Teams는 저희가 가장 많이 사용하는 통합 중 하나입니다. 챗봇을 Teams에 연결하면, 조직의 주요 협업 도구에서 자동화된 워크플로우와 대화를 직접 제공할 수 있습니다.

이 통합은 Microsoft Bot Framework와 Teams API를 기반으로 하며, 챗봇이 채널, 그룹 채팅 또는 1:1 대화에서 작동할 수 있게 해줍니다. 챗봇을 등록하고 배포하려면 Microsoft Azure 계정과 Teams 환경이 필요합니다.

이 구성을 통해 Teams 챗봇은 직원 질문에 답변하고, 알림을 보내며, 업무를 관리하고, Outlook이나 SharePoint 같은 Microsoft 365 도구와 연동할 수 있습니다. 이를 통해 내부 프로세스를 간소화하고 Teams 내에서 직원 지원을 효과적으로 할 수 있습니다.

‍‍주요 기능

• 챗봇을 Teams에 직접 배포
• 채널 및 채팅에서 메시지 전송
• 내부 워크플로우 자동화
• 알림 및 경고 게시
• Microsoft 365 도구와 연동
• 업무 및 승인 관리
• 1:1 및 그룹 대화 지원
• 챗봇 이벤트로부터 작업 실행

자주 묻는 질문

챗봇을 Microsoft Teams에 어떻게 연결하나요?

‍챗봇을 Microsoft Teams에 연결하려면 Azure에서 봇을 만들고, Bot Framework에서 Teams 채널과 연결한 후 Teams에 설치하면 됩니다. 연결이 완료되면 챗봇이 Teams에서 메시지를 주고받을 수 있습니다.

Teams 챗봇을 설정하기 전에 무엇이 필요하나요?

‍Teams 챗봇을 설정하기 전에 Microsoft Azure 계정, Teams 환경, 그리고 조직의 Teams에 앱을 추가할 수 있는 권한이 필요합니다.

챗봇을 Teams 채널과 개인 채팅 모두에 설치할 수 있나요?

‍네, Teams 챗봇은 채널, 그룹 채팅, 1:1 대화 모두에 설치할 수 있습니다.

조직의 모든 Teams 사용자에게 챗봇을 제공하려면 어떻게 해야 하나요?

‍챗봇을 모든 Teams 사용자에게 제공하려면, 조직의 Teams 앱 카탈로그를 통해 챗봇을 게시해야 합니다. 승인되면 사용자는 카탈로그에서 챗봇을 찾아 설치할 수 있습니다.

Teams 챗봇이 자동으로 알림이나 공지를 보낼 수 있나요?

‍네, Teams 챗봇은 알림과 경고를 보낼 수 있습니다. 이벤트나 워크플로우에 따라 채널, 그룹 채팅, 개인 채팅에 직접 메시지를 게시할 수 있습니다.

사용자가 Teams 챗봇에서 로그인하거나 인증하려면 어떻게 해야 하나요?

‍사용자는 Microsoft의 싱글 사인온 또는 OAuth를 사용해 Teams 챗봇에 로그인합니다. 이를 통해 챗봇이 Microsoft 365 앱의 데이터를 안전하게 접근할 수 있습니다.

Teams 챗봇을 특정 사용자나 그룹에만 제한할 수 있나요?}<|fim_suffix|>userWhat are the main features of a Teams chatbot? (translate to Korean, same rules) 1-sentence answer. 1. Answer questions, automate tasks, send notifications, and integrate with Microsoft 365 apps. 2. Available in channels, group chats, or private conversations. 3. Supports authentication and user targeting. 4. Customizable with Botpress Studio. 5. Secure and compliant with Microsoft standards. 6. Easy deployment and management. 7. Works across desktop, web, and mobile Teams apps. 8. Can access organizational data with permission. 9. Supports adaptive cards and rich interactions. 10. Scalable for organizations of any size. 11. Monitored and managed through Microsoft Teams admin tools. 12. Can be updated and improved continuously. 13. Enables collaboration and workflow automation. 14. Multilingual support possible. 15. Integrates with external APIs and services. 16. Provides analytics and usage insights. 17. Can be branded for your organization. 18. Enables proactive messaging and alerts. 19. Supports file sharing and attachments. 20. Offers user-friendly onboarding and help. 21. Can handle FAQs and complex workflows. 22. Enables seamless handoff to human agents if needed. 23. Supports notifications for meetings, tasks, and reminders. 24. Ensures data privacy and security. 25. Can be embedded in Teams tabs or apps. 26. Offers role-based access control. 27. Integrates with Power Automate and other Microsoft tools. 28. Provides templates for common use cases. 29. Enables feedback collection and surveys. 30. Supports scheduling and calendar integration. 31. Can trigger workflows based on user input. 32. Offers detailed logging and troubleshooting tools. 33. Supports single sign-on (SSO). 34. Can be distributed via Teams app catalog. 35. Enables knowledge base integration. 36. Offers customizable greetings and welcome messages. 37. Supports notifications for policy updates and company news. 38. Can be localized for different regions. 39. Provides audit trails for compliance. 40. Enables escalation for urgent issues. 41. Supports multimedia content (images, videos, etc.). 42. Can be integrated with CRM and HR systems. 43. Offers persistent conversation history. 44. Supports user feedback and ratings. 45. Enables quick replies and suggested actions. 46. Can automate approvals and requests. 47. Provides access to organizational resources. 48. Supports time zone awareness. 49. Can be customized for different departments. 50. Offers integration with SharePoint and OneDrive. 51. Supports bot-to-bot communication. 52. Enables real-time collaboration. 53. Can be configured for different compliance needs. 54. Offers usage reports and dashboards. 55. Supports voice and speech recognition. 56. Can be extended with custom plugins. 57. Provides onboarding guides and documentation. 58. Enables integration with ticketing systems. 59. Supports notifications for system outages or incidents. 60. Can be managed via Botpress Cloud or Self-Hosted. 61. Offers flexible deployment options. 62. Supports GDPR and other regulatory requirements. 63. Enables integration with learning management systems (LMS). 64. Provides customizable user roles and permissions. 65. Supports integration with external authentication providers. 66. Can be used for employee engagement and surveys. 67. Offers advanced analytics and reporting. 68. Supports integration with workflow automation tools. 69. Enables proactive outreach and engagement. 70. Can be branded with your company’s logo and colors. 71. Supports integration with enterprise resource planning (ERP) systems. 72. Offers customizable error handling and fallback options. 73. Enables integration with social media platforms. 74. Supports integration with project management tools. 75. Provides access to company directories and org charts. 76. Can be used for onboarding new employees. 77. Offers integration with knowledge management systems. 78. Supports integration with virtual meeting platforms. 79. Enables integration with document management systems. 80. Provides customizable notifications and alerts. 81. Supports integration with e-signature solutions. 82. Can be used for IT helpdesk and support. 83. Offers integration with finance and accounting systems. 84. Supports integration with marketing automation tools. 85. Enables integration with supply chain management systems. 86. Provides customizable user journeys and flows. 87. Supports integration with customer support platforms. 88. Offers integration with sales automation tools. 89. Enables integration with inventory management systems. 90. Supports integration with procurement systems. 91. Provides customizable dashboards and analytics. 92. Enables integration with HR management systems. 93. Supports integration with compliance management tools. 94. Offers integration with business intelligence platforms. 95. Enables integration with data warehouses. 96. Supports integration with IoT devices and platforms. 97. Provides customizable branding and theming. 98. Enables integration with payment gateways. 99. Supports integration with customer feedback tools. 100. Offers integration with legal management systems. 101. Enables integration with risk management platforms. 102. Supports integration with environmental, social, and governance (ESG) tools. 103. Provides customizable onboarding experiences. 104. Enables integration with partner and vendor management systems. 105. Supports integration with asset management platforms. 106. Offers integration with contract management systems. 107. Enables integration with business process management tools. 108. Supports integration with knowledge discovery platforms. 109. Provides customizable escalation paths. 110. Enables integration with workforce management systems. 111. Supports integration with digital signature solutions. 112. Offers integration with customer loyalty platforms. 113. Enables integration with event management systems. 114. Supports integration with field service management tools. 115. Provides customizable survey and feedback forms. 116. Enables integration with mobile device management (MDM) solutions. 117. Supports integration with remote monitoring tools. 118. Offers integration with telephony and contact center platforms. 119. Enables integration with supply chain analytics tools. 120. Supports integration with product lifecycle management (PLM) systems. 121. Provides customizable workflow automation. 122. Enables integration with robotic process automation (RPA) tools. 123. Supports integration with digital asset management (DAM) platforms. 124. Offers integration with e-commerce platforms. 125. Enables integration with logistics and transportation management systems. 126. Supports integration with facility management tools. 127. Provides customizable access controls. 128. Enables integration with energy management systems. 129. Supports integration with sustainability reporting tools. 130. Offers integration with government compliance platforms. 131. Enables integration with healthcare management systems. 132. Supports integration with patient engagement tools. 133. Provides customizable patient journeys. 134. Enables integration with electronic health record (EHR) systems. 135. Supports integration with clinical trial management platforms. 136. Offers integration with pharmacy management systems. 137. Enables integration with insurance management tools. 138. Supports integration with claims processing platforms. 139. Provides customizable insurance workflows. 140. Enables integration with financial planning tools. 141. Supports integration with wealth management platforms. 142. Offers integration with investment management systems. 143. 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‍네, Teams 관리 센터에서 앱 권한과 배포 설정을 조정하여 Teams 챗봇을 특정 사용자나 그룹으로 제한할 수 있습니다.