Make integration for chatbots and AI agents

About this integration

Make.com is one of the most flexible (and popular) integrations for our chatbot builders. By connecting your chatbot to Make, you can automate workflows that extend far beyond a single messaging channel.

The integration lets your chatbot send data to thousands of apps, from CRMs and spreadsheets to project management tools and payment systems. Any event inside a conversation can trigger an automation in Make, eliminating the need for manual processes.

With this integration, builders can design powerful, multi-step workflows that combine chatbot interactions with business operations. This makes it easy to create end-to-end automation without needing custom code.

Key features

• Trigger workflows from chatbot events
• Send chatbot data to external apps
• Update CRMs and databases automatically
• Connect with project management tools
• Process payments and order details
• Schedule tasks and reminders
• Build multi-step automations
• Sync files and documents across systems

FAQs

How do I connect a chatbot to Make.com?

‍To connect a chatbot to Make.com, you use a webhook or connector that links the chatbot platform with Make. Once connected, chatbot events can be sent into Make as triggers for automation scenarios.

What do I need before setting up a Make.com integration?

‍Before setting up a Make.com integration, you need a Make.com account, a chatbot platform that supports webhooks or direct connectors, and access to the third-party apps you want to connect.

Do I need a paid Make.com account to use it with a chatbot?

‍You can use a free Make.com account for simple chatbot automations. Paid plans are required if your bot triggers a large number of scenarios, handles high data volumes, or requires advanced scheduling and error handling.

What types of chatbot events can trigger a Make.com workflow?

‍Chatbot events that can trigger a Make.com workflow include user messages, form submissions, data collection, or conversation completions. Any event the chatbot platform can expose through a webhook can be used as a trigger.

Can I send chatbot data to multiple apps through Make.com?

‍Yes, Make.com allows a single chatbot event to send data to multiple apps in the same workflow. For example, chatbot data can be stored in a CRM, logged in a spreadsheet, and used to send an email notification in one automation.

What kind of tasks can I automate with Make.com and a chatbot?

‍With Make.com and a chatbot, you can automate tasks like updating CRM records, creating tickets in a support tool, sending transactional emails, posting to project management boards, or processing order information. The range of tasks depends on which apps you connect to Make.