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Agents extend your bot’s capabilities beyond its basic functions. They perform tasks that enhance your bot’s interactions with users, like:

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Guides

Select any Agent to learn more about it:

Summary Agent

Condenses the conversation into an AI-generated summary and transcript

Personality Agent

Provides your bot with a personality or tone

Policy Agent

Enforces business rules and compliance guidelines across your bot’s interactions

Translator Agent

Allows your bot to communicate in multiple languages

Knowledge Agent

Retrieves information from the bot’s knowledge base

Analytics Agent

Collects, analyzes, and stores data on bot interactions

Vision Agent

Adds image recognition and visual processing capabilities to your bot

HITL Agent

Allows human intervention in the bot’s conversations and decision-making

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Order of execution

When your bot has multiple Agents enabled, they execute in the following order:
  1. Summary
  2. Personality
  3. Policy
  4. Translator
  5. Knowledge
  6. Vision
  7. Router
  8. Analytics
  9. HITL Agent
Last modified on January 27, 2026