User variables let you store and reuse information within the scope of a single user. Any information you assign to a user variable will follow the user across multiple conversations with your bot. This makes user variables great for storing user-specific information, like:
  • Personal details
  • User preferences
  • Notes from previous conversations
If you don’t want your variable to follow the user between conversations, use a different variable scope.
Need help getting started with variables? Check out our introduction to variables.

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Read a user variable

You can use {{user.variablename}} or @user.variablename to read a user variable. For example, in a Text Card:
User variable in a text card