Conversations
View and manage all interactions between users and your bot.
Once you publish and share your bot, you can use the Conversations tab to view and manage your bot’s interactions with users. This means you can:
- View user messages and replies
- Identify and fix issues with your bot
- Improve your user experience
Features
Listing conversations
This menu lists each conversation your bot has had, sorted by the conversation’s most recent message. It provides the conversation ID, a unique identifier for each conversation, as well as an AI-generated summary of the conversation.
You can click the conversation ID to navigate to the specific conversation and view it in greater detail.
When viewing a conversation, you can click on any message to inspect its properties, like the time at which it was sent, a unique message ID, and the JSON for that specific message.
Filtering conversations
You can filter the conversations presented in this tab in a number of ways.
Conversation
Search for a conversation by entering a specific conversation ID.
Message
Search for a conversation by entering a specific message ID.
Participant
Search for a conversation by entering a specific user ID.
Integration
List all conversations taking place on a specific integration.