Once you publish and share your bot, you can use the Conversations tab to view and manage your bot’s interactions with users. This means you can:

  • View user messages and replies
  • Identify and fix issues with your bot
  • Improve your user experience

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Features

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Listing conversations

This menu lists each conversation your bot has had, sorted by the conversation’s most recent message. It provides the conversation ID, a unique identifier for each conversation, as well as an AI-generated summary of the conversation.

You can click the conversation ID to navigate to the specific conversation and view it in greater detail.

When viewing a conversation, you can click on any message to inspect its properties, like the time at which it was sent, a unique message ID, and the JSON for that specific message.

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Filtering conversations

You can filter the conversations presented in this tab in a number of ways.

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Conversation

Search for a conversation by entering a specific conversation ID.

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Message

Search for a conversation by entering a specific message ID.

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Participant

Search for a conversation by entering a specific user ID.

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Integration

List all conversations taking place on a specific integration.