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Documentation Index

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You can make Webchat perform specific actions as soon as a user starts a new conversation. These actions execute before the user sends their first message, making them useful for:
  • Sending a welcome message to the user
  • Notifying a live agent that a user is chatting with the bot
  • Pre-loading any data required for the conversation
1

Add the Conversation Started Trigger

In your Workflow, right-click and select Trigger, then Conversation Started:
Conversation Started Trigger
This will add the Conversation Started Trigger to your Workflow.
2

Setup your Trigger

Now, you can add anything you want after your Trigger—it’ll execute when a user starts a new conversation:
Welcome message
Like other Triggers, Conversation Started won’t work in the Studio’s emulator—you have to test it using Webchat.
Last modified on April 29, 2026