You can make Webchat perform specific actions as soon as a user starts a new conversation. These actions execute before the user sends their first message, making them useful for:

  • Sending a welcome message to the user
  • Notifying a live agent that a user is chatting with the bot
  • Pre-loading any data required for the conversation
1

Add the Conversation Started Trigger

In your Workflow, right-click and select Trigger, then Conversation Started:

This will add the Conversation Started Trigger to your Workflow.

2

Setup your Trigger

Now, you can add anything you want after your Trigger — it’ll execute when a user starts a new conversation:

Like other Triggers, Conversation Started won’t work in the Studio’s emulator — you have to test it using Webchat.