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Now that our bot has a custom prompt, let’s try asking it a question:
Question
That’s not very helpful. The bot couldn’t answer the question because we haven’t given it the store’s opening hours. Let’s add them:
  1. Under Knowledge Bases, select Rich Text.
  2. Select the newly created rich text file.
This opens a blank text field. Copy and paste in the following text: 
Monday-Friday: 10:00 AM to 6:00 PM
Saturday-Sunday: 11:00 AM to 3:00 PM
Now, let’s try that same question again in the emulator:
Question with Knowledge Base
Much better! The bot was able to answer the question correctly.
Last modified on October 24, 2025