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An empty Node isn’t very interesting. To make it do something, we can add a Card—an individual task your bot performs within a Node. Since customers tend to ask about opening hours, let’s add a Card that displays them as soon as the conversation starts:
  1. In the new Node, select + Add Card.
  2. Under Send Messages, select Text.
Card
Notice that adding a Card opens the Inspector on the right side of the Studio:
Card inspector
Let’s add our greeting. In the Message to send field, paste the following: 
Hello! I'm Teddy, 🐶 the customer support bot for Teddy's Pet Shop. Our opening hours are:

Monday-Friday: 10:00 AM to 6:00 PM
Saturday-Sunday: 11:00 AM to 3:00 PM
Now we can test it out. Switch back to the Emulator and select Test your bot:
Custom greeting test
Nice! The bot now displays a custom greeting with the opening hours.
Last modified on October 24, 2025