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Ticket Intelligence Report

See exactly what AI support can automate.

Get a detailed analysis of your Intercom inbox with per-ticket automation scores, ROI calculations, and a prioritized implementation roadmap.

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Read-onlySOC 2 Type IISecure OAuth
Sample Ticket Intelligence Report showing ticket volume metrics, automation candidates chart, and a summary table of top automation opportunities

Your Support Metrics Are Hiding the Real Problems

Your CX is being pulled down by specific tickets.

Workflow complexity is costing more than it appears.

Repetitive requests are eating into agent capacity.

Hidden inefficiencies are compounding over time.

Every metric backed by your actual ticket data.

Not generic benchmarks. Not industry averages. The report analyzes your conversations and gives you specific numbers, quotes, and a prioritized implementation roadmap.

CX Performance Breakdowns

Measure the hidden costs in your support: abandonment rates, customer nudge frequency, average messages per ticket.

Dashboard showing CSAT performance comparison across languages with grouped bar chart and data table

Automation Opportunities, Ranked by ROI

Get a prioritized list of your most automatable ticket types with per-topic automation scores, frequency counts, estimated time savings, and implementation effort.

Dashboard showing automation candidate analysis with donut chart and ranked opportunity list

Workflow Friction, With Customer Impact

See exactly where your processes break down: customer wait times, excessive agent follow-ups, manual steps that should be automated.

Dashboard showing workflow friction scatter plot with ticket reply counts versus resolution time

See what’s driving the numbers.

Tickets are grouped into clear categories and ranked by impact. Drill into any topic to see CX score drivers, automation potential, workflow complexity, and real customer messages.

Topic analysis dashboard showing a treemap of top 15 support topics with a detail panel for Billing and Pricing, including resolution time, CSAT score, common questions, and customer conversation evidence

Security and privacy

Read-only permissions

We request the minimum OAuth scopes needed to read conversations. No write access.

Does not post to Intercom

The integration never sends messages, updates tickets, or modifies any data in your workspace.

Auto-delete after 7 days

All fetched conversation data is automatically and permanently deleted 7 days after the report is generated.

Shareable report link uses a random UID

Report URLs are unguessable, randomly generated identifiers. No sequential IDs, no workspace names in the URL.

FAQs

Find out where your support team is losing time

Connect Intercom. Get a report with automation scores, ROI calculations, and a prioritized roadmap. No credit card, no commitment.