Frequently Asked Questions

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What are LLMs?

Large Language Models (LLMs) are artificial intelligence tools that can read, summarize and translate texts and predict future words in a sentence, letting them generate sentences similar to how humans talk and write.

How was the bot on built?

It was generated entirely using only “” as a starting URL and can find up-to-date information about the questions it’s asked. The bot finds information related to the website and, when appropriate, responds with an answer.

How many free incoming messages do I get per month?

With Botpress Cloud, you can create chatbots for free and deploy them on your preferred channels. You'll receive a monthly allowance of 1000 incoming messages at no cost. If you exceed this limit, you can continue with our pay-as-you-go program, which charges you based on the number of incoming messages received at a rate of $0.005 per message. More information is available at

What is Botpress Go?

Botpress Go crawls any website of your choice and then creates a bot with the information it gathered. You can find this tool by going into the Studio and clicking on Explorer in the top left corner.

How do I contact customer support?

You can hop on our Botpress cloud live chat and get immediate support (Monday-Friday, 9 am - 5 pm EDT). An alternative would be to post your question(s) on our Community Forum at

Can I remove the Botpress branding of my chatbot?

Once you deploy the chatbot on your website, the Powered by Botpress will disappear.

Is there a limit to the number of chatbots I can create?

There is no limit in terms of the number of chatbots you can create if you are a paying customer (>1000 incoming messages per month). If you are using our free version (<1000 incoming messages per month), you can build up to five chatbots.

How many workspace(s) do I have access to with the free version?

You have access to one workspace.

How many workspaces do I have access to with the paid version?

The number of workspaces is limitless for paid customers.

Why does the Preview Release "Not ready for production use" still appear in the Botpress cloud?

We still have the Preview Release label because the team is making a few tweaks to the product and working on the announcement of five new features which will enhance the bot-building experience. But please rest assured, we have thousands of users who have successfully deployed their chatbot(s) already!

How do I change the language of my chatbot?

Botpress supports 100+ languages. To have your bot respond in the language of your choice, go to the bot personality settings and add something like: "Respond in Spanish no matter what." This way, the chatbot will reply in the language of your choice.

Can you prompt chain?

Yes, absolutely! You can put as many prompts, capture cards and AI cards as you wish.

Is it possible to integrate with ChatGPT?

Yes — by using the AI Task you don't have to connect your OpenAI API key.

How can I deploy the chatbot on my WordPress website?

Follow the steps on this link to deploy your chatbot on your website.

How do I customize my chatbot?

You can use the StyleSheet property with a hosted CSS URL to customize the stylesheet. Please note that you must host your CSS online and use it for the StyleSheet parameter. For more information:

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