Human in the Loop

Allow your Team to Take Over the Conversation

No matter how great your chatbot is, allowing the end-user to talk with an agent is an essential part of great conversational design.

Real-time Chat

Agent Taking Over the Conversation

In real-time, you can have your chatbot delegate a conversation to the HITL module where an agent will take over the chat and continue with the person looking for help. This system is built-in Botpress and makes it easy to implement it as part of your conversational design.

Conversation waiting to be answered
Conversation waiting to be assigned

New Enterprise Features

Multi-Agent for High Volume

We are making the HITL module more functional for small teams of agents. Your agents can now assign themselves conversations and avoid stepping on each other toes. This will make their work much more efficient and ultimately will help them satisfy more customers.