# Zendesk

Integrate your bot with Zendesk using the official integration.

<OpenInHub />

The official Zendesk integration allows you to create and manage support tickets directly from your bot. You can also assign a Zendesk agent to communicate directly with the user, all within the same conversation initially handled by the bot.

<Warning>
  Zendesk integration versions below v3.0.0 are **deprecated** and will be retired on January 12, 2026. To avoid
  disruptions, upgrade to v3.0.0+ and reconnect using OAuth. If you’re already on v3.0.0+, no further action is
  required.
</Warning>

## Setup

<Info>
  You will need:

- A [published bot](/studio/get-started/quick-start.md)
- A [Zendesk account](https://www.zendesk.com/sign-up/)
</Info>

<Note>
  We recommend that you **only link your Zendesk account with one bot**. Linking the same Zendesk account with multiple
  bots will raise an error and cause unexpected behaviour.
</Note>

<Steps>
  <Step>In Botpress Studio, select **Explore Hub** in the upper-right corner.</Step>
  <Step>Search for the **Zendesk** integration, then select **Install Integration**.</Step>
  <Step>In the **Configuration** menu, select **Authorize Zendesk**.</Step>
  <Step>Follow the instructions to connect Botpress to your Zendesk account.</Step>
</Steps>

<Check>Done! You can now create and manage support tickets directly from your bot.</Check>

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## Cards

<IntegrationCards/>

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## Triggers

<IntegrationEvents/>