We built a chatbot with answers to the most common questions about COVID-19 to help authorities support an unprecedented number of inquiries from the population. After we built something similar for the Ministry of Health in Quebec, we decided to make our work available to other healthcare organizations. It makes the content highly relevant and up-to-date. In addition to that, you can customize the chatbot with your own frequently asked questions.
Using natural language, your citizens can ask questions to the chatbot to get information they need.
If the chatbot can't handle a user request because of its complexity, you can escalate it to an agent who will take over the chat session and help in resolving the case.
You can design conversations to guide the users towards a specific goal such as self-diagnosis or filling out a request for financial support.
Botpress is a conversational AI platform for enterprise automations. It's built on top of the world's most popular open-source platform used by tens of thousands of developers around the world.
We have helped many Global 2000 organizations build their conversational automations for customer support and for employee support as well. Our solution comes with the expertise of hundreds of chatbot deployed into production to millions of users.
Botpress ships as a self-contained binary with zero external dependency. It's been built to be lightweight, fast and extremely easy to deploy within your stack and existing infrastructure. This means it can be installed & deployed virtually anywhere and in compliance with your data policies.