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So You Want to Talk to a Robot?

We are finally in the age of being able to talk to AI. AI bots are everywhere but are any robots any good? In this...

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Open vs. Proprietary Solutions

Currently, the development of customer service chatbots is dominated by high priced specialists who often use...

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Why Every Agency Should Be Building Customer Service Chatbots for Their Customers

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UI Designers Needed for Chatbots?

Up until last month’s F8 you could be forgiven for believing that role of professional UI designers in chatbot...

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What is RPA in Automation?

RPA refers to software robots that run virtually and automate digital workplace tasks such as data entry. Discover more

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What is Conversational Artificial Intelligence (AI)?

All you need to know to understand the basics of Conversational Artificial Intelligence (AI).

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Open-Source Smart Assistant

“Alexa, what’s in the news today?” “Google, what’s the weather like in Florida right now?” If you have ever asked...

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Voice for Games

Continuing the series in which we brainstorm new applications of chatbot technology, today we look at games...

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Reality Is a Simulation and You Are a Chatbot

This is a light hearted look at the fact that reality is almost certainly a simulation...

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Chatbots for Healthcare

To understand the value of using chatbots within healthcare it is necessary to consider the costs...

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Voice Assistant

A voice assistant is software that can understand and respond to commands spoken in natural language. They can also...

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What Is RCS?

RCS is a new messaging standard that will replace SMS on your phone. Essentially it is the next generation of SMS...