1 Jun, 2021
Natural Language Processing & Natural Language Understanding: In-Depth Guide in 2021
This is a comprehensive article about natural language understanding. How it works, and the different applications it can have for businesses.
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15 May, 2021
How to Increase CSAT and Drive Customer Engagement with Digital Assistants
Not only does impeccable customer service put your business ahead with a great reputation, but it also has tremendous financial benefits. Customer retention and loyalty remain a massive factor in the financial success of your business.
26 Feb, 2021
The Roles and Customer Outcomes of Conversational AI
Why more and more companies adopt conversational AI? The answer is simple, the benefits, both qualitative and quantitative are incredible. From customer satisfaction to P&L bottom line, conversational AI has an impact across the board. Find out how!
26 Feb, 2021
The Difference Between Bot and Conversational AI
Bots and Conversational AI are often mixed up. It's understandable since the end result is in appearance the same. Here's how you can differentiate the two.
14 Dec, 2020
Difference between a bot, a chatbot, a NLP chatbot and all the rest?
In this article, we dive into details about what an NLP chatbot is, how it works as well as why businesses should leverage AI to gain a competitive advantage.
10 Dec, 2020
Chatbots for manufacturing industry | Benefits & Use Cases
In the manufacturing industry, chatbots have a dual role. In this article we discuss their use cases in this sector as well as key benefits.
23 Nov, 2020
How to build a Facebook Chatbot to answer your customers
Most Customers can be found on Facebook Messenger. Using Messenger as a channel for your chatbot is a must to reach your audience. Here is a quick guide of how you build this!